TTNC Limited is a privately owned company that provides UK telephone numbers, inbound call services and Voice over IP services to business and domestic customers.
This Code of Practice informs you about our products, services, and customer care policies and has been approved by Ofcom, the independent regulator for the UK Communications Industry.
Please contact our Customer Service team.
By Telephone: 0800 468 1000 or 020 3151 1000 from 09:00 to 17.00 Monday to Friday.
By Email: email@example.com
By Fax: 0845 468 1001
4th Floor, Albany House,
You can find out more information, including our prices, and order all of our products and services by visiting our website, by emailing firstname.lastname@example.org or by telephoning 0800 468 1000 or 020 3151 1000.
When you subscribe to a service from TTNC Limited, you will be asked to read and agree to our standard Terms and Conditions. Your agreement will be indicated by ticking a mandatory check box on the registration page. If you have any questions about the Terms and Conditions, please get in touch with our Customer Service team on 0800 468 1000 or 020 3151 1000.
We may carry out a credit check as part of our assessment procedures, when applicable.
The majority of our products and services are delivered and made live at the time of ordering when using our website. We aim to provide other services within 1-2 working days of receiving an order. Orders for advanced forwarding features and IVR applications can take up to 2 working days to set up.
If you decide to cancel your order or agreement, without having made use of of the provided services, you may do so without charge within 7 working days after your order is placed. After 7 working days we may charge you an administration fee of £25.00.
You may cancel any service at any time by email notification to email@example.com. The relevant Account shall be closed once any outstanding Charges have been paid and once TTNC have notified the Customer that the Account has been deleted and any Numbers Recovered.
Please call our Customer Service team on 0800 468 1000 or 020 3151 1000 if you experience a fault with any of our services. We aim to have this investigated and repaired within 2 working days.
Our policy with regard to compensation and refunds is to review each case on its merits. If a customer has overpaid or has been overcharged then we will either credit the customers account or make a refund.
TTNC operates a pre-pay policy for all products and services.
We are able to take payment via our website or by telephone by credit/debit card. We also accept bank transfers however this should be accompanied by email notification to firstname.lastname@example.org. We do not accept payment by cheque.
Customers can get a copy of invoices through our web based control panel at any time and we provide itemised billing for call charges.
You can change your address details at any time by logging into our web based customer control panel, myTTNC and selecting the 'Change Details' link or by emailing email@example.com to request any changes be made by the Customer Service team.
If you move your telephone number(s) from another Service Provider to us we will arrange it with you, where possible, to ensure that the services are switched over at a convenient and appropriate time.
For more information, please call our Customer Service team on 0800 468 1000 or 020 3151 1000.
We make every effort to ensure that our customers are happy with the level of service, and the products and services that they receive from us.
If you have a complaint about any part of our service, please contact our Customer Service team on 0800 468 1000 or 020 3151 1000.
Our advisors will ask you about your complaint and seek to resolve the problem while you are on the line.
You may also send your complaint to us in writing (see "How to contact us" above).
We will try to resolve your complaint quickly and efficiently, and to keep you informed at all times. If your complaint is not resolved to your satisfaction, you can take it further within our company, and ultimately to the Customer Services Manager.
Our Customer Services Manager can be contacted by calling 0800 468 1000 or 020 3151 1000.
If we cannot resolve the problem, we will write to you to say so.
If your complaint has been outstanding for more than 3 Months or you have received a letter from us saying that your complaint has reached "deadlock", then you may ask for help from Otelo - Office of the Telecommunications Ombudsman.
Otelo is an independent organisation which is approved by Ofcom to provide an alternative dispute resolution (ADR) service. Ofcom-approved ADR services have been set up to sort out disputes between communications providers and their consumer and small business customers. Their job is to investigate complaints fairly by listening to both sides of the story. They look at the facts given to them before recommending any action that may be needed to put things right.
We take fraud, deception, theft, nuisance calls and malicious communications very seriously and work closely with the police and others authorities.
If you have been a victim of any of these activities then please call us on 0800 468 1000 or 020 3151 1000 to report the incident and for information on how to deal with this situation.
We can offer copies of invoices in large print or PDF documents which can be enlarged on screen for customers who have difficulty reading their invoices.
We take the privacy of our customers and visitors very seriously and comply fully with our obligations under the Data Protection Act 1998.
Our Data Protection Registration number is Z8954189 and can be viewed by visiting the Information Commissioner's Office web site.
Copies of this Code of Practice are available upon request by calling us on 0800 468 1000 or 020 3151 1000, by emailing firstname.lastname@example.org or by downloading the document from our web site - Download Code of Practice
Ofcom is the independent regulator and competition authority for the UK communications industries, with responsibilities across television, radio, telecommunications and wireless communications services.
4 Maguire Street
Telephone: 020 7940 7474
Web site: www.phonepayplus.org.uk