All of our numbers are 'virtual' numbers meaning they are not attached to a physical phone line or local exchange. We forward calls made to these numbers to your chosen landline or mobile number. We can also forward calls to international landline and mobile numbers.
Call forwarding can also be called call diversion, or call routing. It basically refers to calls to a number being transferred and answered on a different number.
The price of a number is set according to how 'memorable' it is starting from £25, and is the same regardless of what number range you're buying from.
After you've paid the connection charge there's no monthly line rental. After each year that you have the number, if you want to continue using it, there's a £10 renewal fee. This means the number is yours for as long as you need it without being tied into any long term contracts.
Once your order's successfully completed you'll receive an email from us with your username and password for the Novero Platform™. You can then log in and set up the destination for your number and set up any other call management services.
With any of our numbers you get access to our online control panel, the Novero Platform™. This gives you control of your numbers in an easy to use web tool. You'll also find with this Call Management features, online billing and comprehensive real-time Call Statistics.
Read more about the Novero Platform™
You're able to change the forwarding on your number as as often as you need to. There's no limit on how many times you can change it and there are no charges for changing it.
No, there's no indication to the caller that their call is being forwarded; they just hear a normal ringing tone.
We have an initial set up charge and then a monthly charge for our 09 Premium Rate numbers. We only use memorable numbers for our premium rate services; the charges are outlined in full on the 09 Premium Rate page.
Our call forwarding charges are calculated on a per second basis. We round up to the nearest second, unlike most other operators who round up to the nearest minute.
We don't have any connection charges for calls.
There's no minimum charge per call. All calls are charged on a per second basis, so you only pay for the time you're on the call.
You put call credit on your account to cover your call forwarding charges. Different numbers have different rates of call forwarding charges. You can see the rates for a specific number range on it's relevant page.
You can manage the amount of credit on your account using a Pay As You Go system. Much like a PAYG mobile, you put credit on in advance and we deduct the call forwarding charges from this as you receive calls. You then top up as and when you need to on the Novero Platform&™.
If you have Automatic Top Up active on your account, when you reach £5 of credit, we will try and top up as instructed by you, from the details you give us when setting up this service.
You can manage the amount of credit on your account using a Pay Monthly tariff. At the start of each month, we'll put a set amount of credit on your account (you can decide between 6 different tariffs). We then deduct the call forwarding charges from this as you receive calls. This way you can budget exactly how much credit you're buying over a fixed period of time; provided you don't use it all up in a month. If you do use it all up, effectively you revert back to a Pay As You Go system, topping up manually until the start of the next month.
With Pay Monthly tariffs you can benefit from reduced call forwarding rates, therefore getting more talk time for your money.
Your call charge balance is the current amount of call credit on your account. You'll see your balance on the Novero Platform™ once you've logged in. This balance will go down as you receive calls (where charges apply, based on the number and the destination).
When you buy call credit, that's when you pay the VAT. Your call charge balance on the Novero Platform™ doesn't then include the VAT amount. We do this because all call forwarding charges are calculated excluding VAT.
For example, when you buy £25 worth of call credit you'll pay £25 + £5 VAT (20%), so £30. You'll then see a call charge balance of £25.
When you're logged into your account on the Novero Platform™ select "Top Up Account" from the menu on the left hand side. Select how much call credit you want to buy and then follow the rest of the instructions.
If you have Automatic Top Up active on your account, we'll top up for you when your credit reaches £5.
If you're on a Pay Monthly tariff, we'll automatically top up your account at the start of each month.
You can pay online using a credit or debit card. Alternatively you can transfer the funds to our bank account. Please ensure you let us know when making a bank transfer, giving us your customer reference number, so we can allocate the funds to your account.
If you have Automatic Top Up, we'll take a repeat payment from the details you give us when setting up the account.
If you're on a Pay Monthly tariff, we'll take a repeat payment from the details you give us when setting up the account.
When you top up the call credit is added to your account immediately. It should show on your account immediately as well, but this can sometimes depend on your Internet connection.
The minimum amount of call credit you can top up with is £25 + VAT.
If you're on a Pay Monthly tariff our lowest tariff is £10 + VAT a month.
The maximum amount of call credit you can top up with is £1,000 + VAT. If you wish to add more than £1,000 + VAT, you'll need to email us at support@ttnc.co.uk to arrange this.
If you're on a Pay Monthly tariff our highest tariff is £60 + VAT a month.
The call forwarding charges are calculated and deducted from your account when the caller hangs up.
We'll send out email alerts (and/or SMS alerts) when your call charge balance reaches certain amounts, which we call 'thresholds'. These are, by default, when you reach £15, £10 and £5 of call credit. If the balance remains under £5 then 3 emails/SMS's will be sent per day if you use any more call credit.
Whatever system you're using to manage the call credit on your account (PAYG, with or without Automatic Top Up, Pay Monthly) you will always receive email/SMS reminders. The action you need to take will be determined by how you're managing the call credit on your account.
If your call charge balance reaches zero or a negative balance your account will be suspended. You'll remain suspended until call credit is added to your account. This could be either by you logging in and topping up, or if you're on a Pay Monthly tariff, your credit is refreshed at the start of a new month.
You'll be sent an email to let you know that your account has been suspended.
You can change the threshold amounts on your account on the Novero Platform™. Once you're logged into your account, select "Threshold Settings" from the left hand side and then make the changes you want, clicking 'Confirm' to apply them.
The amount of call credit on your account will only go down because of the calls you answer. It will not expire for any other reason.
We won't cut you off while you're on a call if your credit runs out. We'll allow the call to continue until the caller hangs up. Once the call has ended, your account will be suspended until more call credit is added to your account. The excess call time will create a negative balance, and will be taken into account when you next top up.
The Novero Platform™ is a web based control panel which allows you to manage your numbers from anywhere in the world. The Novero Platform™ is free to all of our customers when buying a number. You'll be able to:
When you log into the Novero Platform™ you are connected directly to our network and switches. This means any changes made via the Novero Platform™, either to the number, or to the services on your numbers, are activated immediately giving you complete control.
If you select to delete a number from the Novero Platform™ you will be asked to confirm that you want to delete it. If you confirm the deletion, the number will ultimately be returned to our database and become available for purchase by another customer.
You can view and download call statistics on the Novero Platform™ for each of your numbers. These call statistics are updated in real-time (or every 15 seconds) so you're always up to date. Download them as a .csv file if, for example, you want to work on them offline.
Single call forwarding/simple number translation is when inbound calls to a telephone number are forwarded to another single telephone number. The number the calls are forwarded to continues to work in exactly the same way as before, except with the added volume of calls from the new number.
A hunt group puts up to 3 forwarding destinations in a row. These destinations could be a combination of landlines, mobiles or international numbers. If the first number is busy or unanswered the call will be forwarded onto the next and so on. You can include a voicemail service in these 3 destinations.
You can have up to 3 destinations in a hunt group as standard. If you need more, you can set up an expanded version with up to 10 different destinations at a cost. See our Call Management section for more information on our Service Packages and Bolt Ons page.
Every number comes with voicemail (voice to email) for free. You can set this up using the Novero Platform™. Then any time your number is busy or unanswered your caller will hear a recorded voice message and will be asked to leave their message after the tone. We'll record the message and send it to your chosen email address in the form of a sound file. Please note: there is a cost to record your voicemail messages with some of the number ranges.
Fax to Email allows you to receive faxes without having to use a fax machine. We'll deliver any faxes sent to your number straight into your email inbox. This means you're able to receive faxes anywhere you can access your email account. You can then save, forward, print or delete your faxes as you would your emails. Visit our Fax to Email page.
You can. Go to our Check Rate Tool to find out how much the call forwarding charges would be.
You can forward as many virtual numbers as needed to the same landline/mobile.
To call any UK number from abroad the caller must replace the leading '0' with the UK country code: '0044'. For example: 0845-xxxx-xxx would become 0044845-xxxx-xxx.
You can create your own recordings and upload them to the Novero Platform™ (as .mp3 or .wav files), or you can use our Dial-In recording platform. With this, you simply call a number, enter your pin code and record your message.
Alternatively, you can use our professional voice recording artists who can create a message that will make a great impression on your callers. You come up with the script, choose the artist and we'll get the recording done for you.
VoIP (Voice over Internet Protocol) enables telephone signals to be sent using the Internet or other computer networks. VoIP converts the voice signal from your telephone to a digital signal, which is sent over the Internet and on the other end it is converted back to a telephone signal, allowing for high quality global telecommunication.
SIP stands for 'Session Initiation Protocol' and is an application layer control protocol (signaling) for creating, modifying and terminating sessions with one or more participants. These sessions include Internet telephone calls, multimedia distribution and multimedia conferences. It is widely used as the signaling protocol for VoIP along with H.323 and others. SIP is addressing neutral, with addresses expressed as URL(s) of various types such as a H.323 address, E.164 telephone numbers or email like addresses.
H.323 is an umbrella recommendation from the Telecommunications Standardisation Sector (ITU-T) that defines the protocols to provide audio-visual communication sessions on any packet network. It is currently implemented by various Internet real-time applications such as NetMeeting and Ekiga (using the OpenH323 implementation). H.323 is a part of the H.32x series of SS7 and is commonly used in VoIP and IP-based video conferencing. Its purpose is thus similar to SIP.
IAX is the inter-Asterisk exchange protocol used by Asterisk; an open source PBX server from Digium. It is used to enable VoIP connections between Asterisk servers and between servers and clients that also use the IAX protocol. IAX now most commonly refers to IAX2; the second version of the IAX protocol. The original IAX protocol has been deprecated almost universally in favour of IAX2.
Dual-Tone Multi-Frequency (DTMF) is used for telephone signaling to the call switching centre using the voice-frequency band. The version of DTMF used for telephone tone dialing is known by the trademarked term Touch-Tone and is standardized by ITU-T recommendation Q.23. Other multi-frequency systems are used for signaling internally to the telephone network.
TTNC was founded in 2004 and the directors have over 20 years experience in the Telecoms and Internet industry.
If TTNC were to go out of business unexpectedly the most likely scenario would be that another service provider will take over all of our hardware and customer base. They'd purchase this from TTNC's company administrator.
The administrator has a duty to ensure that all the services and numbers are kept live until another provider takes them over.
Another possibility is that customers will be able to port their number away to BT or another service provider of their choice (if agreements are in place) and continue using their telephone number with that provider.
Number porting is the process by which telephone numbers are passed between providers. If you have a telephone number with another provider and you'd like to move it to us so you manage it with our services, then you would port it to us.
Currently we have arrangements that enable us to port the majority of UK telephone numbers in from BT, Virgin, Cable and Wireless, Telewest, Inclarity, Telserv, C&W Energis and Gamma.
In order to port a number to us, you must fill in a porting form and a letter of authorisation which can be obtained from our Number Porting page. Upon submission we will ask for a payment of £25 + VAT (per number). Once payment is made it will take up to 10 working days for the number to be successfully ported.
The porting form must be filled in once per number, however the letter of authorisation can list multiple numbers. In total we must receive one letter of authorisation with all the numbers listed in it, and a porting form per number.
No, the number stays active on the old provider until it is ported to us.
Single includes all single line numbers terminating on a socket.
Multi line includes PBX groups, single lines terminating on equipment (e.g. ISDN) or 11 or more single lines at the same address.
You can cancel a port up to 24 hours before the porting date. There will be a further charge of £25 + VAT for this.
If you decide you want to return to your initial provider you will need to run the porting process again through that provider. This will incur another charge from us and this is decided on a case by case basis, particularly taking into account how memorable your number is.
We hope you've found the answers you were looking for. If you haven't found the answers you need in this section or elsewhere on our website, then please feel free to email sales@ttnc.co.uk with your questions.