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Updates to myTTNC out now (v1.2)

15th May 2013
At the beginning of March we launched myTTNC version 1.1, bringing with it a whole selection of new features including Address Book, updates to Time Based Forwarding as well as some big design changes. Now less then 2 months later, we are pleased to announce version 1.2, which is already live. If you haven't already seen the changes, what can you expect to find the next time you log in? Changes to the login and the welcome screens We really think that myTTNC looks great. However, one page that didn't really do the control panel justice was the login screen. The first thing you'll notice when you next visit myTTNC is the brand new login screen, which is much more in line with the overall design of the rest of the control panel. If you have it enabled, or you're logging in for the first time, you'll also notice a big change to the welcome screen. The idea behind the original welcome screen was to give you a quick tour of the changes to the control panel, however it wasn't always clear that this was just a splash page and led to some confusion. The new design highlights the features of myTTNC with beautiful big screenshots, all on one page. Notifications and Inbox Our biggest new feature is notifications. You may have noticed that with version 1.1 we added three little icons to the header, however only the basket icon really did anything. But now we have enabled full system notifications as well as message alerts. You can now see any changes to your account such as when an automatic top up takes place or when you pay an invoice. Message alerts tell you when you miss a call or receive a voicemail message. But what if you want to manage your notifications or view more detailed information? You can now do this through the brand new section; Inbox. Here you can view a history of all your account activity as well as listen to voicemail messages. And for the first time ever, you can now view and download any fax messages you've received. This has been a much requested feature in the past, so we really think people will be happy with the convenience of being able to view any faxes received within the last 30 days all in one place. Updates to the Help Centre Before we launched myTTNC, we made a promise that the new Help Centre wouldn't be neglected like the one for the Novero Platform (our old control panel) and we're really making good on that promise. Based on customer feedback, we've added 'jump-to' links to the top of any pages with multiple sections. For example, if you're setting up Call Forwarding, you can jump to 'forwarding to a single number', 'setting up a Hunt Group' or 'Forward to All' or 'forwarding to VoIP' or 'internationally'. There's now no need to search through the page to find what you're after. We've also added some gorgeous effects to the page when you click on one of the links. The page smoothly scrolls down and the section you've selected highlights blue for a few seconds. So now you know exactly where you are on the page. And 'Back to top' links help you get to the top of each page instantly. There's still more to come myTTNC is only five months old, but already we've launched two major updates and we still have loads more ideas for new features and improvements we want to add. If you haven't already checked out the new changes in myTTNC, then get logged in now! Remember to keep an eye out on our blog, social media networks as well as within myTTNC for any future announcements and let us know what you think of the new changes in the comments below.

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Updates to myTTNC released this week (v1.1)

5th Mar 2013

myTTNC only launched 3 months ago and in that time we've received an excellent response from our customers. But rather than just putting our feet up and taking it easy, we've been hard at work and are pleased to announce the launch of the first major update to myTTNC, bringing some exciting new features.

So what changes can you expect when you next log in?

Address Book - the new way to manage your destinations

Our first big update is the introduction of an Address Book in the Phone Numbers section. Address Book allows you to add and save any destination numbers you forward to. You can create groups of forwarding destinations as well.

What does that mean?

Well firstly, when you're setting up a number, you can now simply type in the name of an address you've added. For example, you could have 'Bertie's Mobile' as an address. In the destination input where you'd normally type the mobile number, you can simply type 'Bertie's Mobile' and myTTNC will take care of the rest. We even provide an autocomplete feature so you won't even have to type the full name.

Secondly, you can create a group to use as a Hunt Group or Forward to All setup. Add the contacts you want, drag them in the order you want them to ring (although this doesn't matter with Forward to All) and give the group a name. You can then just enter the group name in the destination input when setting up a number.

The best part of this; any changes you make to an individual contact or group in Address Book will automatically update the set up of the numbers using that contact or group.

For example, what if Bertie gets a new mobile? Normally you'd have to go through each of your numbers and change the destination. With Address Book, you simply update Bertie's mobile and that will automatically update the numbers that forward to the address. It can essentially be used to bulk edit your destinations.

Time Based Forwarding - now even better to match your number to your business hours

One of the major new features we introduced with the initial release of myTTNC was the advanced Time Based Forwarding setup. This gave users much more control to create time plans to meet their needs. We received a lot of positive feedback regarding this feature, but some people found the interface a little confusing.

We're hell bent on making the greatest and easiest to use control panel, so based on some of that feedback we've completely redesigned the Time Based Forwarding page. The old Time Based dials have now been replaced with two flip clocks, allowing you to either type the time you want or use the arrow buttons to make adjustments; which we hope will be a lot clearer.

It's also a lot clearer how to create a new Time Plan or edit an existing one. Previously, this was done in a separate box below the Time Plan list, which in hind sight wasn't very obvious. But now any changes can be made in line with the Time Plan list.

Want to change the start time? Or maybe you no longer want to receive calls on a particular day of the week? Simply click the 'Edit times' button and the Time Plan will slide open allowing you to make any changes to the name, days and times.

User Interface (UI) changes - 60% of the time, it's better every time

We've also made a number of UI changes, to make myTTNC not only look better, but also improve usability.

The header has been reduced in height to give you that little bit more space to work in. We think it looks a lot more professional and sleeker.

The way the pages scroll has also been improved. Previously, only the content scrolled with the side navigation staying in place. However a few users were having an issue getting to some of the lower links, so now everything scrolls.

The Support Centre is a great way to find out how to set things up with step by step guides. But now it's even easier to follow with the addition of screenshots.

We've only just begun

myTTNC was a massive improvement over anything we offered previously and we have loads of ideas to make it even better. We may have only just finished version 1.1, but we won't be taking a break anytime soon.

So keep an eye out for any future announcements on our blog, social media networks and from within myTTNC itself.

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myTTNC - it's arrived

4th Dec 2012

After 6 long years, the Novero Platform has been put to rest. Despite serving us well all this time, it is showing it's age and has finally been put out of it's misery. But there's no time to mourn. Rising like a phoenix from the ashes comes our spiffing new control panel - myTTNC.

It's been a long time coming, but we are proud to announce that myTTNC, the control panel designed with you in mind, is now live. We've been tirelessly working for months making sure that what we were building was not only going to bring increased reliability, advanced options and ease of use for our customers, but also to make it easy for us to grow and upgrade. That's right, we're only just getting started!

Nearly 2 years in the making

You may remember my first blog post detailing some of the design decisions made to create a control panel to suit you. My first design was almost two years ago and we've come a really long way since then. Most sections, such as numbers and account, have been completely overhauled from the Novero Platform. We've even created a couple of new sections such as Call Statistics and myTTNC Store, as well as a dedicated Support Centre.

Every effort has been put into making a control panel that not only looks great, but is also a lot easier to use. Customer experience has been the number one priority when designing myTTNC. Gone is all the hunting around for links as well as the techy way of working and in comes a control panel that will be infinitely easier to understand.

61,328 lines of code later...

But as well as all the lovely visual changes we've made, there's also been massive improvements made in the background. myTTNC has been built from the ground up using some of the latest web technologies, to make things work just that little bit better. Things will work quicker and better to give you the best experience.

If you're still using Internet Explorer 6 or 7, now would be a great time to upgrade your web browser. Not only will it allow you to use myTTNC, but also help you get the best experience on the web in general.

Stop reading this and get using it!

If you're as excitable as me, you really shouldn't be reading this blog post. Instead you should be logged into myTTNC right now, sinking your teeth into all the sexy new features. We look forward to hearing what you think of the new control panel - feel free to let us know on Facebook, Twitter, Google+ or via Email.

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