It is vital that you choose the right provider. Here are some questions you should ask potential providers.
If a provider is selling numbers for a third party, this usually means that they are not fully in control of the numbers they offer.
The numbers we offer are allocated directly to us by Ofcom, the UK communications regulator. This means we are fully in control of our number ranges. Currently, we can offer over 7 million plus numbers.
Some providers will allocate a number to you, denying you of choice. So, if you're looking to get a 'memorable' number, this could mean that what you'd think of as memorable may not be what you get.
With TTNC you can choose your own number from the 7 million plus numbers we have available on our website. We're one of the only operators that can provide numbers for every local area code in the UK; we have 100% coverage.
Everything we have available is shown. You can buy the number and have it set up all in a matter of minutes.
With some providers it can take days for your number to become available for you to use. In some extreme cases, weeks.
As soon as you complete your order with us, your number will waiting in your account on our online control panel, myTTNC. You can then set where you want your calls forwarded to and the number is ready to receive calls straight way.
We want to give our customers as much autonomy as possible. Some providers ask you to email change requests to them 24hrs in advance, then changes can take another 24hrs to take effect. Then they'll charge you for it as well.
Using myTTNC, our online control panel, you can change where your calls are forwarding to at any time, as often as you like, for free.
With TTNC you have free access to myTTNC. This gives you a direct connection with our network and switches (the things that make this service work). So, if you change the forwarding on a number, that change is instant. If you make changes to your call management services, those changes are instant.
Some providers can only provide one or the other in terms of forwarding calls just using VoIP or the standard telecommunications infrastructure.
We use both. This increases the options of where you can forward your calls to (i.e UK based landlines, mobiles, VoIP and international destinations) and ensures you're getting the best quality and reliability at all times.
Providers often only offer one method of paying for your call forwarding.
We like to offer choice; so we have two: Pay As You Go (PAYG) or Pay Monthly.
This means, depending on your business, how you're using the number, where you're forwarding calls to and how many calls you're receiving, you'll hopefully find a method that suits your budget best.
Both these systems work on the basis of putting credit on your account in advance and we then deduct the call forwarding charges from this as you receive calls.
Our call forwarding charges are calculated on a per second basis. We round up to the nearest second, unlike most other operators who round up to the nearest minute.
We don't charge for any connection charges for calls and there's no minimum charge per call. All calls are charged on a per second basis, so you only pay for the time you're on the call.
We don't want our customers getting unnecessarily large bills, accruing debt and losing their service because of unpaid call charges.
We want you to be up to date and aware of what you're paying for your calls and that your service is up and running as you want it to be.
So, whichever method of paying for your call forwarding charges you're using with TTNC, we'll keep you informed of the amount you've spent so far, and how much credit you have left.
Firstly, you can log into your account on myTTNC, our online control panel, whenever you want to. One of the first things you'll see is your call charge balance. This tells you how much credit you have left. You can then act accordingly in case you need to top up and add more credit.
Secondly, we also send out email alerts (and/or SMS alerts) when your call charge balance reaches certain amounts; we call them ‘Thresholds'. These emails/SMS's will tell you how much credit you have left and again, you can then act accordingly in case you need to top up and add more credit.
By default, the thresholds are set at £15, £10 and £5; these can be changed to whatever you need using myTTNC.
We believe our pricing is as transparent as we can make it. You'll find all of the prices clearly displayed on our website, not hidden away or waiting for you in your first bill. A lot of what we do is paid for in advance which means less nasty surprises for you. You'll know what you've paid, you can monitor your expenditure in your account on myTTNC and you can always contact us if you want to discuss your options.
We developed myTTNC, our online control panel, to give our customers as much autonomy as possible.
This gives you a direct connection with our network and switches (the things that make our service work). So, if you change the forwarding on a number, that change is instant. If you make changes to your call management services, those changes are instant.
You can also add more numbers and call management services as you need them and manage them all in the one account.
You'll find all of your invoices on your account, ready to view or download. You can pay any outstanding invoices or top up your call credit all through myTTNC.
Finally, you can view and download itemised call statistics for each of your numbers from your account on myTTNC (more of that below).
Having easy access to call statistics is invaluable to a business; regardless of the size or industry. If you can review who's been calling you, from where, when and for how long, you'll be in the best position to make informed decisions about your telephone systems.
We offer call statistics to every customer free of charge. You can view and download call statistics on myTTNC for each of your numbers. These call statistics are updated in real-time (or every 15 seconds) so you're always up to date. Download them as a .csv file if, for example, you want to work on them offline.
We operate a Public Electronic Communications Network (PECN) and are regulated by Ofcom.
TTNC is a member of Otelo, the Office of the Telecommunications Ombudsman who provide an ombudsman service for public communication providers (PCP) and their customers. Their job is to provide a free and independent service that has been approved by the regulator Ofcom.
Our systems and network are monitored 24 hours a day, every day of the year.
You can contact us by phone or email whenever you have a query. Our main support contact details are:0800 468 1000
Our office hours are Monday to Friday 9am to 5pm. During office hours we'll normally respond to your query within an hour. Outside of the office hours, we usually respond to enquiries within 4 hours.
We also offer a 24 hour support line which forwards directly to at least 3 support staff. We do not use an answering service.
We provide services to individuals and to businesses of all sizes from a wide range of sectors and industries. We not only work with those based in the UK; we provide services to individuals and companies in more than 30 different countries.
We have over 70,000 end users and have many corporate customers including: