Welcome to the TTNC Blog

TTNC joins the ITSPA (Internet Telephony Service Providers’ Association)

TTNC is pleased to announce its membership to the ITSPA, a trade association for Voice over IP (VoIP) network and service providers. The ITSPA is the representative voice of the VoIP industry to UK Government bodies such as Ofcom, the Department for Business Innovation and Skills and the Home Office, as well as to the European Commission and other European institutions. Continue reading…

Industry News – June/July 2014

Here’s an overview of a few interesting developments to come from Ofcom over the last couple of months.

We can’t live without the internet or mobile phones – is this a surprising revelation?

Some recent research released by Ofcom has declared that UK consumers believe that they can’t do without the internet and mobile phones.

The study explored what type of communications services UK consumers would consider ‘essential’ in their day to day lives. Continue reading…

The good and bad of automated telephone answering systems

More and more interactions in our everyday lives are ‘automated’. From your local doctors surgery, to supermarkets or the train station – you’re checking in, or checking out, independently. From a telephone number provider’s perspective, automated answering systems are part and parcel of our service. Delivering greetings or information, directing calls, keeping people on hold – it’s something businesses want.

But is the increase of automated processes positive for everyone? We recently contributed to a feature on BBC Radio 4′s Today programme exploring this topic; so here are some of our thoughts on how the positives weigh up against the negatives and considers how far automation will go. Continue reading…