TTNC noticed some call traffic on some 0870 Numbers that were not ‘In Use’ at the time. After routing the calls to an answering service, we found out that the callers were misdialling a Telephone Number, or they had seen one of TTNC 0870 468 Numbers printed on a Glen Dimplex Brochure or Manual.
After many calls from people with questions about their stoves and cooking appliances, we made contact with the Telecom’s manager at Glen Dimplex and explained the situation. We established which of our 0870 468 numbers were being dialled by mistake and started routing the calls to the appropriate Glen Dimplex Call Centre within 2 hours.
About Glen Dimplex
Glen Dimplex Home Appliances is part of the Glen Dimplex Group, a leading global producer of domestic appliances, which consists of the three established brands Stoves, Belling and Newworld. Glen Dimplex Home Appliances have over 25% market share making it the largest Cooking Appliance Supplier in the UK.