The 118 Group has signed a Telecoms Contract with TTNC to Design and Install a state of the art office PBX system for the groups new Call Centre and Head Quarters in the UK. The 118 Groups new Call Centre will be the largest Call Centre of its type in Essex.
TTNC will also be providing all of 118′s Outbound Call Services via Carrier Pre Select (CSP); this will enable the 118 Group to make massive savings on Call Charges which are currently just under £1 million per year.
Speaking about the announcement, Daniel Corby, the founder and CEO said “We have worked with TTNC on a number of projects through both 118 trades and 118 telecom. TTNC has the specialist knowledge, skill and infrastructure to support our requirements and have delivered a great service so far which has allowed 118 trades and 118 telecom to grow rapidly.”
Mark Burcher, MD of TTNC said; “We were asked to bid for the Telecoms contract for 118 Group and we are delighted to have been the chosen partner after more than 20 other companies tended for the contract. We are confident that we can supply the right product and network support and achieve the Service Level Agreements that the 118 Group demand.”
The 118 Group was founded in 2005 and is based in Chelmsford, with offices in Harlow and Salt Lake City, Calcutta. 118 Group has trading divisions which include 118 trades, 118 telecoms, 118 get hitched, 118 new media and Fido Local magazine. The group is a multi million £ success story and is planning a float on the AIM Market sometime in 2007 / 2008.