Archive for September, 2008

In 2 May 2008, Ofcom published two consultations as part of its ongoing review of 087 numbers. Ofcom has now issued a notification which gives an update on the proposed timing of any changes to the rules on 087 numbers.

0870 numbers

In May, Ofcom consulted on proposals on charges for calls to 0870 numbers. These included the proposal that all calls to 0870 numbers should cost no more than calls to geographic numbers (01 or 02 numbers) unless communications providers comply with rules on publicising higher prices. At the time, Ofcom aimed to announce its conclusions on this by autumn 2008.

However, Ofcom’s work on this consultation needs to take place alongside an ongoing dispute on wholesale termination rates, the rates that operators charge each other to end 0870 calls on each others’ networks. Work on this had been suspended pending the recent judgement of the Competition Appeals Tribunal on mobile termination rate disputes which was published recently, and as a result this work has now restarted.

Ofcom continues to assess the proposals in its May 2008 consultation and the responses to that document in light of these developments. Ofcom aims to publish a further statement on implementing any changes to 0870 policy by the end of the year.

087 numbers

Ofcom aims to publish a statement on its proposal to bring the most expensive 087 numbers (including 0871, 0872 and 0873 numbers) within the remit of PhonepayPlus, in the autumn.

TTNC Comments

Unfortunately there is a great deal of confusion surrounding the future of 087 numbers, for both consumers and operators! Our view is that although Ofcom is trying to improve consumer confidence by providing greater price transparency about the call charges to 0870 numbers, they are actually confusing consumers even more.

We do not think that there will be any changes to 0870 numbers until sometime next year, we will of course be publishing any news about 0870 numbers on our web site and keeping our customers informed.

About Ofcom

Ofcom is responsible for managing the UK’s telephone numbers and for ensuring that best use is made of this resource. Ofcom allocates telephone numbers to a broad range of providers who may then sub-allocate them to organisations, businesses and individuals to use themselves.

Web site: www.ofcom.org.uk.

Ofcom introduces its consumer protection test for future allocation of telephone numbers

Ofcom has today set out new restrictions in the way it will issue telephone numbers to communications providers.

The Consumer Protection Test for telephone number allocation will prohibit the allocation of 070 personal numbers, 0871/2/3 special service higher rate numbers and 09 premium rate numbers by Ofcom to anyone who appears on either of two lists.

The lists, which will be published on the Ofcom website, will name companies and individuals that have in the past used telephone numbers to cause serious or repeated harm to consumers or are involved in cases that we are currently investigating.

In compiling the lists, Ofcom will assess individuals and companies (including company directors) that have come to its attention by being subject to a decision from a relevant authority (such as PhonepayPlus, the Office of Fair Trading or the police) and where telephone numbers were central to the behaviour that led to the decision concerned.

Scams, frauds and other abuses carried out by individuals and companies using telephone numbers cause serious consumer harm and threaten confidence in certain numbers.

From 1 January 2009, the test will apply to numbers newly allocated by Ofcom to communications providers. Ofcom will allow communications providers to take a self-regulatory approach to introducing a similar consumer protection test in their own number allocation processes and strongly encourages providers to do so. Ofcom will monitor progress to see if this approach is sufficient and will consider additional regulation where necessary.

The full statement can be found at: http://www.ofcom.org.uk/consult/condocs/numberingcpt/statement/

About Ofcom

Ofcom is responsible for managing the UK’s telephone numbers and for ensuring that best use is made of this resource. Ofcom allocates telephone numbers to a broad range of providers who may then sub-allocate them to organisations, businesses and individuals to use themselves.

Website: www.ofcom.org.uk.