We would like to thank our customers for their patience concerning our server and platform changes that we have implemented recently. We hope the resulting service is of an even better standard than before.
Full details of our server upgrade can be found on our website:
The latest changes to Ofcom’s Competition and Consumer Enforcement Bulletin were made today and relate to an
Over the past few weeks the technicians at TTNC have been frantically fine tuning a new set of servers ready to be used to upgrade our systems. Early Monday morning we installed the new hardware smoothly and completely, increasing our capacity and the dexterity of services for our customers. The upgrade will see benefits across the board with mainly overall improved service to our customers. The latest technology and infrastructure we have moved to not only acts as an improvement for our services but also protects our customers lines even more by creating more fall backs just in case anything were to go wrong, our services will still operate effectively and never disturb your business.
As with anything new you may experience some subtle differences with your telephone services and the Novero Platform, these are to be expected. If anything seems wrong at all, please do not hesitate to email our Support Department with details of your issue.
We wish our customers a continued and satisfactory stay with us.
The Telephone Number Company Team,
Fraudsters are currently phoning consumers claiming to be from BT or Ofcom.
They claim that the consumer’s telephone line needs digital upgrade work. This, they say, will cost £6 and if it isn’t paid within 10 days the consumer’s phone line will be cut off.
In some cases, the fraudster will claim that the line needs testing and they will temporarily disconnect it. When the consumer tries to make an outgoing call they are unable to do so. This is simply because the fraudster is still on the line meaning no outbound calls can be made.
This is a scam. Ofcom and BT have alerted the relevant authorities for investigation.
If you receive such a call and you suspect that it is fraudulent:
If you have already received a call and given out your bank details you should:
To contact Ofcom’s Advisory Team call 0300 123 3333.
To contact Consumer Direct call 08454 04 05 06.