Archive for September, 2010

Dispute concerning BT’s transit charges to particular mobile network operators

Posted by TTNC on September 29th, 2010

This dispute involves a number of parties. The case was opened in June this year with Cable & Wireless, Gamma Telecom Holdings Ltd, Colt Technology Services, Verizon UK Limited and Opal Telecom asking Ofcom to assist in resolving a dispute all these companies have with BT. The dispute is over the repayment by BT of certain charges for the transit of traffic terminating with particular mobile network operators during different periods between September 2006 and March 2007.

This week Ofcom have issued a draft determination to all the parties and will be consulting on its proposals until the 6th October 2010.

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Monitoring and enforcement of mis-selling and conduct relating to the transfer of customers between communications providers

Posted by TTNC on September 21st, 2010

Ofcom has decided to continue its programme of active monitoring and enforcement for a further 6 month period.

This relates to an investigation which began back in December 2009 against Communication Providers who provide fixed-line telecommunications services and who engage in sales and marketing activity and/or use Cancel Other (also known as ‘slamming’).

Cancel Other is a consumer protection mechanism designed to ensure that customers aren’t switched to another provider without their permission.

Get more information about Ofcom’s investigation here

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Fair and reasonable charges for fixed termination

Posted by TTNC on September 16th, 2010

Ofcom today published a consultation on the wholesale termination rates charged by fixed line operators. The consultation sets out proposals for guidance on the requirements on fixed line operators other than BT to provide termination of calls on fair and reasonable terms.

It’s basically referring to the fact that the network receiving (or terminating calls) has something called ‘Significant Market Power’ (SMP) over the network that originates the call. This is because the originating network has no alternative but to pay the ‘fixed termination rate’ (FTR) set by the receiving network in order to connect their customers calls.

Ofcom regulates FTRs to protect the networks, and subsequently the consumer, from paying high prices for calls across networks.

Ofcom’s consultation can be found here

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Introducing Pay Monthly

Posted by TTNC on September 15th, 2010

A new way to get credit on an account

We wanted to talk about some new developments coming very soon. Firstly we want to start by introducing our new Pay Monthly tariffs.

We recognise the need for choice; not everyone’s the same, so now we can provide an alternative way of putting credit on a TTNC account to cover any call forwarding charges.

Managing credit monthly

Working along the same lines as our existing Pay As You Go (PAYG) system, in that you have a credit balance that call charges are deducted from; these tariffs allow you to choose how much credit you want in your account at the start of each month.

You’ll be able to budget exactly how much you’re spending on credit each month.

We’ll give you reduced call forwarding rates

With any of the 6 tariffs you can choose from, we’re reducing the rates for forwarding your calls, regardless of whether you’re forwarding calls to a UK landline or mobile. Our forwarding rate to a UK landline can drop as low as 1.3p per minute, and to a UK mobile as low as 10p per minute.

This means the credit will go further in a month as you’ll get more talk time for your money.

We’ll let you know as soon as you can start taking advantage of this new development.

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