Archive for December, 2010

Ofcom update: Consultation on tackling consumer confusion over call charges

Posted by TTNC on December 20th, 2010

Ofcom today published a consultation on tackling consumer concern and confusion over the cost of calling businesses and other organisations on numbers such as 03, 08, 09 and 118.

Ofcom is proposing to standardise and simplify how a wide range of non-geographic numbers are priced which will help to promote transparency and competition in delivering services through these numbers. Under the proposals calls to 0800 numbers will be free from mobiles; it currently costs up to 40p a minute to call an 0800 number from a mobile.

Under the proposals there would be clear categories of numbers:

  • 01, 02 and 03 – geographic rates;
  • 07 – mobile rates;
  • 0800 – free from landlines and mobiles;
  • 0843/4 and 5 and 0871/2 and 3 – business rate, lower cost; and
  • 090/ 091/098 – premium rate, higher cost.

The proposals should also provide far more clarity for the pricing of 118 directory enquiry services, potentially leading to more effective competition and cheaper calls.

Ofcom’s consultation can be found here: http://stakeholders.ofcom.org.uk/consultations/simplifying-non-geo-numbers/

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Ofcom Update: Ofcom Consultation: internal processes

Posted by TTNC on December 20th, 2010

Ofcom has today published four consultations about the way it conducts its internal processes.

The consultations are below:

The closing date for responses is 11 February 2011.

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Changes to the National Telephone Numbering Plan to facilitate the increase in VAT from January 2011 and small changes to other documents in relation to allocating phone numbers

Posted by TTNC on December 20th, 2010

Ofcom today published a statement to reformulate BT retail charge caps for calls to 0843 and 0844, 0871, 0872 and 0873 and all 09 numbers.

Currently, BT’s retail charge caps for calls to these numbers include a fixed allowance for VAT at 17.5% but do not allow for increases in VAT levels to be reflected in prices charged to customers.

Ofcom has today decided that the charge caps for these numbers will be set to exclude VAT, with the new VAT-exclusive prices set at the current level less VAT at 17.5%. The maximum retail prices BT will then be able to charge for these numbers will be calculated by applying VAT to the charge cap at whatever the VAT rate is at the time.

This will enable prices to change in line with the increase to VAT on 4 January 2011. The aim of this amendment is to bring the impact of VAT charges on these numbers into line with all other goods and services.

The statement also makes changes to the Numbering Plan, General Condition of Entitlement 17, the Premium Rate Service (PRS) Condition and all the telephone numbering application forms, which communications providers must complete when applying for telephone numbers from Ofcom. These changes are to ensure that the documents remain accurate and reflect current numbering policy in a consistent manner.

The change to the PRS Condition will ensure that 0843/4 numbers are not included in the definition of ‘Controlled Premium Rate Services’ as an unintended consequence of the increase in VAT.

No changes to policy or administrative measures have been made as result of the revised documents.

Ofcom’s statement can be found at:
http://stakeholders.ofcom.org.uk/consultations/telephone-numbering/statement

The modified numbering documents have also been published today on Ofcom’s website.

Ofcom will consult on the detail of the WLR charge control separately in early 2011.

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Ofcom update: Review of wholesale fixed analogue exchange lines markets

Posted by TTNC on December 20th, 2010

Ofcom today published a statement which concludes that BT and KCOM have significant market power in the respective wholesale fixed analogue exchange line services markets (in BT’s case the UK, excluding the Hull area; and in KCOM’s case the Hull area).

The wholesale products supplied in these markets provide the connection between a customer’s premises and the exchange, enabling communications providers to offer basic retail landline services including voice calls and dial-up internet access.

Ofcom has concluded that the wholesale remedies are largely unchanged. BT is required to offer wholesale line rental (WLR), which will be charge controlled so that other communications providers are able to provide retail products in competition with BT.

Ofcom will consult on the detail of the WLR charge control separately in early 2011.

http://stakeholders.ofcom.org.uk/consultations/review-wholesale-fixed-exchange/statement

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