Archive for February, 2011

Thousands lose Vodafone service – BBC report

Posted by TTNC on February 28th, 2011

The BBC have reported today of a major disruption to Vodafone users. The report begins:

‘Vodafone’s mobile network has been disrupted following a break-in at its exchange centre in Basingstoke.

The company said that several hundred thousand customers had lost voice, text and internet access.’

Unfortunately, this could mean issues for TTNC customers forwarding to their Vodafone numbers.

It would seem that Vodafone are continuing to work to restore their network to full capacity but there may still be some disruption to services. No further update has been provided since this morning.

If you are experiencing issues with your TTNC number forwarding to a Vodafone mobile, if you have access to an alternative destination, you can change this almost instantly by logging into your account on the Novero Platform.

To read the full BBC report go to: http://www.bbc.co.uk/news/technology-12595681

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TTNC introduces the Refer-a-Friend scheme

Posted by TTNC on February 23rd, 2011

Personal recommendations are a great way of spreading a good thing.

We love it when people come to us because they’ve been referred by one of our existing customers. It’s our hope that by providing a quality service will be enough incentive for this to happen. But it never hurts to give a little more as an incentive, does it?

Refer-a-Friend and be rewarded

The TTNC Refer-a-Friend scheme enables customers to earn call credit every time they refer someone to TTNC, and that person goes on to create their own account with TTNC.

It works in 3 simple steps:

Step 1

A TTNC customer shares their Customer Reference Number with a friend and sends them off to our website to find out about all we have to offer – from our Geographic phone numbers to the advanced Call Management services.

Step 2

Their friend then chooses their numbers and Call Management services, and while they’re registering for their account with TTNC, they’re asked for a ‘Referrer’s Reference’ (that’s the Customer Reference Number).

Step 3

Once TTNC has a new customer, and the Referrer’s Reference was included in the process, we can reward the Referrer. We’ll automatically add £5 of call credit to the Referrer’s account for every new customer they refer.

There are no limits to how many people our customers can refer to us.

Something to shout about

We want everyone to be talking about our numbers and services. Friends, suppliers, anyone – personal recommendations are the best, even if there’s a little incentive involved.


Ofcom update: Wholesale charge controls for 08 and 09 calls

Posted by TTNC on February 10th, 2011

Ofcom today published proposed wholesale charge controls on BT for calls made to 08 and 09. People use these numbers to contact a range of organisations including businesses, government agencies and charities for many reasons including getting information about events, buying services and voting on TV shows.

BT is required to provide services to other telecoms companies for moving these calls around the networks. Where a caller uses a BT landline, Ofcom regulates the amount that BT can retain from the retail price for providing these calls on behalf of other telecoms companies. The charge controls allow BT to recover their retail costs for providing these services.

The consultation also proposes to increase the amount BT retains for non-payment by customers making calls to more expensive 09 numbers.

Ofcom’s consultation can be found here:
http://stakeholders.ofcom.org.uk/consultations/nts-retail-uplift/

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Making the most in 2011

Posted by TTNC on February 9th, 2011

We are all familiar with the financial situation that the UK has found itself in over the last couple of years and it seems that with the public sector cuts and last quarters’ negative economic growth we are still not quite out of the woods.

But of course the resilience of UK businesses is second to none, and we keep looking for new opportunities and doing the best we can of the situation. Every business has had to look how it is running and where it is spending money, to streamline themselves through the hard times making sure that every penny goes as far as it can. We’ve done the same, and hope we can help out with our brand new Call Management packages.

Inbound Call Solutions may seem like the last thing your business could benefit from, but there is nothing more comforting to a potential customer than ringing a local geographic number or non-geographic number rather than ringing directly your mobile phone. Adding a greeting message can introduce your customer to your business before you even speak to them, starting that rapport straight away. What about if you’re on the move? Send your calls to your mobile phone and your callers will never know the difference, or if you are missing calls whilst on the job, our Voicemail system can take your callers messages and email them to you, so you can pick them up wherever you are.

All this can be achieved with our Identify Call Management package, which you can set up for just £4 a month, and if you are a new customer, you can even get a free number when signing up. Identify is our most basic package too, have a look at all of our Call Management packages and find the right one for your business.

Cash flow is always an issue for a business, whether or not we’re coming out of a credit crunch, which is why we’ve brought out our Monthly Minutes packages for your call forwarding. Instead of topping your account up with credit, you can sign up to a package, say £15 a month, and we’ll give you just under 800* of call forwarding to your landline. If you need more, just add some buffer credit to your account, but you’ll know that each month, you’ll have those 790 minutes for your calls. This works out at a cheaper forwarding rate than our Pay As You Go accounts, potentially saving you even more.

Your calls make you money, and now, they can cost even less. Let’s get moving and watch this year become a great year for our businesses.

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