Archive for June, 2011
Posted by TTNC on June 28th, 2011
Now in it’s 5th year, Ofcom have decided to extend this initiative against ‘persons or organisations causing annoyance to consumers through the making of silent or abandoned calls’.
A ’24 hour policy’ was introduced to ensure that an actual person was on hand if a company intending to use Answer Machine Detection (AMD) more than once within 24 hours. This was accompanied with a maximum penalty of £2 million for persistent misusers.
AMD users had to comply by the 1st February this year, so now Ofcom are continuing to review the complaints coming in, I presume to see if this initiative is being effective or not. We wait patiently to see.
For more on this initiative, click here.
Tags: Ofcom Update, Silent calls
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Posted by TTNC on June 23rd, 2011
Account wide Packages – from £7 a month
We have 3 new Call Management Packages to offer you – Extra, Enhanced and Everything. They offer you over 50% discount off the cost of buying the services separately, but the key difference between these and our previous Packages are – they apply to your whole account.
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You can apply the Call Management services from your Package to any of the numbers in your account.
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You can have an unlimited amount of numbers in your account all using the services.
We think you’ll love the simplicity of adding just one of these new Packages and being able to apply the services across your account.
See what’s in the new Packages here
Tags: Call Management, Packages, Services, TTNC News
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Posted by TTNC on June 14th, 2011
Ofcom has published a statement on Dispute Resolution and revised Dispute Resolution guidelines. The revised guidelines simplify the dispute resolution process, making it more efficient and effective.
This seems to be a response to a rise in disputes being submitted to Ofcom, but also a mention of the government spending review highlights the need to reduce resources applied in resolving these often complex and contentious disputes.
The revised guidelines can be found here
They’ve also published an update on their information gathering policy. This incorporates changes to the Communications Act 2003 and Wireless Telegraphy Act 2006 as a result of the revised European Telecoms Framework.
The information gathering update can be found here
Tags: Dispute Resolution, Information gathering, Ofcom Update, Spending review
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Posted by TTNC on June 9th, 2011
Mobilife (www.mobilife.com), a new mobile price comparison website that aims to simplify the process of choosing a new contract mobile phone deal, is the latest site to have its price comparison calculator accredited by Ofcom.
Mobilife’s price comparison calculator has been awarded the Ofcom price accreditation scheme logo for meeting the terms of a rigorous independent audit. The audit checks whether the information provided to consumers is accessible, accurate, transparent, comprehensive and up to date.
Ofcom’s full news release can be found here
Tags: Consumers, Customers, Mobile Operators, Mobile Phones, Ofcom, Price comparison
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