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Introducing a new service from TTNC – Call Screening

January 26th, 2012

We’ve just added a brand new service to our list of Call Management tools. Here’s a little bit more information about Call Screening and how you might find it useful when used with one of our virtual telephone numbers.

Firstly…

Call Screening will tell you which number your calls are coming from. This means, if you’ve got more than one number, you can gauge which number is getting you business.

Secondly…

You get the choice of when to accept a call. To accept a call you’ll need to hit a button. This means, that you can better manage the calls coming in, choosing between taking calls yourself or letting them go onto the next destination or your voicemail (if you’ve set this up with us).

Thirdly…

It also means that if you’re forwarding to a mobile, your personal voicemail on the mobile will never answer the call. Again, you can let the call go to the next destination or voicemail. You can guarantee that our Voicemail will only answer the call when you want it to.

And finally…

Call Screening is bundled up as part of the Enhanced and Everything Packages or available as a Bolt On to add to individual numbers. These can be added to your order once you’ve chosen your numbers.

Or if you’re already a customer, log in to your account on the Novero Platform to add Call Screening to your numbers.

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New 0207/0208 London numbers released

December 20th, 2011

We’ve recently been able to release over 600 new 0207 and 0208 London numbers. So if you’re gearing up for an Olympic year, you’ve got more numbers to choose from.

Get a new London number from £95

If you’ve not already got an account with us, you can start searching for numbers directly on the website. All our available numbers are shown using the Number Search tool.

Find the one you like, order it online and be up and running today.

Existing customers – Log in to your account on the Novero Platform and you can start your search for a new London number. As with any of our numbers, it will be allocated to your account straight away and you can be ready to receive calls in minutes.

Limited availability

Ofcom won’t be releasing any more ranges of 0207 or 0208 numbers. This means that it’s often a struggle to find these sorts of numbers. We’ve managed to secure several hundred this time, but there’s no guarantee that we’ll be able to top these ranges up again, so get them while you can.

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Invite friends to join TTNC – get £10 call credit for free

September 21st, 2011

Refer-a-Friend

We want our customers to be talking about our numbers and services with their friends, suppliers or anyone associated with their business. Hopefully the quality of our service is reason enough, but we’ve decided to give a little incentive just in case.

And for those friends that join us? We don’t want them to think this is all about the existing customer. We’ll give them a welcome gift as well.

Here’s how it works

Step 1 – It’s all about sharing a TTNC Customer Reference Number and it doesn’t matter how it’s shared.

Step 2 – Once the friend has chosen their numbers and Call Management services, when they sign up, a Reference Number needs to be filled in.

Step 3 – As soon as they’ve created their account and bought their number, we’ll add £10 of call credit to the existing account and £5 extra to the new friends account – for nothing. We’ll do this every time someone enters a TTNC Reference Number when creating a new account.

Spreading the word

Here are some useful tools we’ve put together to make it easier for our customers to share their reference numbers and send their friends to TTNC – all of which can be managed from their account on the Novero Platform.

Add a ‘Referral Button’*

How about putting a little Referral Button on a website, blog or email? When someone clicks it, they’ll be whisked off to our website with the Customer Reference Number already attached for when they go on to order.

*Please don’t display any of our Referral Buttons on any web page or any website that contains any hate-related, violent, sexually explicit, or illegal content.

Twitter/Facebook

We’ve taken the liberty of writing a brief tweet/status update for our customers. This will just share a link that will send people straight to our home page, and just like the referral buttons, it will have the Customer Reference Number attached.

Email

Finally, we’ve created a tool that will enable our customers to send emails to their contacts that will again link them to our website with their Reference Number attached. They can send them one at a time, or upload a CSV file full of people to tell about TTNC.

Don’t stop referring

There are no limits to how many people a customer can send to us, so they can tell anyone and get £10 of call credit for each one that signs up.

If you’re a TTNC customer, login to your account on the Novero Platform to find your Reference Number, start telling your friends about TTNC and start earning some free call credit.

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Is your telephone number really working for you?

September 14th, 2011

With any expense you make for your business you want to make sure that it’s worth it. Your website, any advert, press release or blog that you have out there you want to know if they’re actually generating traffic on your website or through your telephone number; and more importantly if you’re getting the conversion from enquiry to sale.

There are a few ways that we can help you can gauge the effectiveness of your SEO work, or your advert placements, that is if you’ve got one of our telephone numbers on it.

Call Whisper and Number Presentation

These services are about identifying where your calls are coming from. This means you have a quick, anecdotal way of gauging how successful a campaign or advert is.

Call Statistics

This is the crux of using a telephone number – is it getting the calls? With itemised statistics you can track when the calls are coming in, track your peaks and troughs, see where the calls are going, which ones you’re missing. From this you can then make decisions to hopefully maximise your opportunities.

Call Recording

The phrase ‘This call may be recorded for training and monitoring purposes’ washes over us at the start of so many calls. For those of us calling, it doesn’t really mean anything, but using Call Recording for this purpose can really make a difference. What are the key questions that keep coming up from your callers? Can your call handling be better to take control of the call and convert the caller sooner? Do those who are taking the calls need more information available to better help the caller?

Read more about our Call Management services here

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Quick and efficient outbound SMS messaging to the masses

September 7th, 2011

Most of us are permanently attached to our mobile phones, so being able to deliver a message directly into your customer’s hand has got to be an effective.

Here are some ideas of what you could be sending:

  • Confirm appointments – People not turning up to appointments is wasting time, resource and is just annoying. Send an SMS message to remind them or request confirmation and cut down on wasted appointment slots.
  • Event reminders – The success of your event is dependent on people being there. But we all know people are busy and often forgetful. Timely SMS reminders will hopefully increase peoples awareness and the likelihood that they’ll attend.
  • Promotions – Got an exciting new product, service or promotion you want to share with your customer base as quickly as you can? Instant messaging will spread the word quickly.
  • Announcements – Share important updates quickly and easily with your staff, clients or customers.

This service is available to all of our customers through their account on the Novero Platform. All you have to pay for is the messages.

Visit the Outbound Bulk SMS page to find out more.

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New account wide Call Management Packages available from TTNC Limited

June 23rd, 2011

Account wide Packages – from £7 a month

We have 3 new Call Management Packages to offer you – Extra, Enhanced and Everything. They offer you over 50% discount off the cost of buying the services separately, but the key difference between these and our previous Packages are – they apply to your whole account.

  • You can apply the Call Management services from your Package to any of the numbers in your account.
  • You can have an unlimited amount of numbers in your account all using the services.

We think you’ll love the simplicity of adding just one of these new Packages and being able to apply the services across your account.

See what’s in the new Packages here

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Pay Monthly tariffs – our lowest call forwarding rates ever

May 12th, 2011

Our Pay Monthly tariffs now offer the best call forwarding rates we have ever had. This is particularly key to those of you forwarding to UK mobiles.

Half the rate per minute to UK mobiles

On our Monthly 60 tariff you can get 1,000 minutes, forwarding a Geographic number to a UK mobile, for £60 a month; this is a rate of just 6p per minute. That’s half the Pay As You Go (PAYG) rate.

Even on our smallest tariff, Monthly 10, the forwarding rate to a UK mobile is just over 8p per minute, nearly 4p per minute less than PAYG.

Go to our Pay Monthly page to see the rates across all of the tariffs; including the forwarding rates to UK landlines – which will give you up to 1p off per minute.

How to get these rates

  • If you’re already a TTNC customer and on a Pay Monthly tariff you’ll already be enjoying these new rates – they went live last week.
  • If you’re a TTNC customer on PAYG but want to move to a Pay Monthly tariff, you can now do it through the Novero Platform. You’ll see a link on the left when you login that says ‘Add Pay Monthly Tariff’. Click on this, choose the tariff you want and pay using a credit or debit card and start getting more minutes for your money.
  • If you’re not yet a TTNC customer, simply choose your number and add a Pay Monthly tariff to your account when you go through the Order process.

Again, go to our Pay Monthly page to see the rates across all of the tariffs.

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Introducing the new Dial In Management service

April 19th, 2011

We recognise that not all businesses operate from behind a desk, in front of a computer. And despite the advance in smart phones and access to the internet whilst mobile, this still presents limitations.

Our new Dial In Management service is designed to go some way to providing our customers with a solution. For those doing simple call forwarding, this will make them truly mobile.

Here are the highlights:

  • We’re using an 03 number for our customers to call which means that, if you get free minutes from your mobile or landline provider, the call is included. Otherwise it’s just the cost of a local call.
  • You can check your accounts credit balance.
  • You can check and change the destination of your number.
  • You can listen to your voicemail messages and if you’ve got Voicemail Pro, change your voicemail greeting.

To find out more – http://www.ttnc.co.uk/novero-platform/dial-in-management/

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TTNC’s new Mobile to Freephone service

March 30th, 2011

Still no free calls to Freephone numbers from your mobile

This issue has been running on for years. MoneySupermarket.com did some research back in 2008 into calls to freephone numbers from mobile phones:

  • An estimated £88 million is generated for network operators every year from these calls.
  • From 2003 to 2008, there was a 57 per cent increase in the number of UK households that relied solely on mobile phones to make all their calls, rather than a conventional landline.
  • More than two-thirds of those people canvassed in this research said they didn’t know how much their mobile provider was charging them to make a call to a Freephone number from their mobile.

I don’t imagine that it would be a far leap to say that since 2008, the revenue generated will have only gone up; the number of people relying solely on mobile phones will have gone up and the call charges probably aren’t any easier to find.

It is true to say that some charity and helpline Freephone numbers are free to call from a mobile, which is great, but why not the rest. Besides the use, what’s the difference between the charities telephone number and any other Freephone number?

Surely it’s simple – it doesn’t cost the Mobile Operators anything for us to call a Freephone number, so why is it that some Operators are charging us as much as 40 pence per minute?

Use your inclusive minutes to call 0800, 0808 and 0500 numbers

We’ve decided to do something about it because there’s still not much change coming from Ofcom on this.

We’ve created a way that will let you call any Freephone number from your UK mobile and have that call included in the minutes your Mobile Operator is giving you. It doesn’t matter who you’re with, or what phone you’ve got; any one can use this as all you’ll be doing is dialling a UK landline number to start.

It’s completely free to use, there’s no registering to use it and the call to our number will be treated as any other call you make to a UK landline, which means you won’t have to pay for it; it’ll just be included in the minutes you get from your Mobile Operator, or if you’re on Pay As You Go, the call will be charged the same as any other landline call.

Follow this link to start making free calls to Freephone numbers from your mobile.

Spread the Word

Spread the word to your family and friends; better still, share this link with all your friends on Facebook on your Twitter account, we want you to tell as many people as possible.

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TTNC introduces the Refer-a-Friend scheme

February 23rd, 2011

Personal recommendations are a great way of spreading a good thing.

We love it when people come to us because they’ve been referred by one of our existing customers. It’s our hope that by providing a quality service will be enough incentive for this to happen. But it never hurts to give a little more as an incentive, does it?

Refer-a-Friend and be rewarded

The TTNC Refer-a-Friend scheme enables customers to earn call credit every time they refer someone to TTNC, and that person goes on to create their own account with TTNC.

It works in 3 simple steps:

Step 1

A TTNC customer shares their Customer Reference Number with a friend and sends them off to our website to find out about all we have to offer – from our Geographic phone numbers to the advanced Call Management services.

Step 2

Their friend then chooses their numbers and Call Management services, and while they’re registering for their account with TTNC, they’re asked for a ‘Referrer’s Reference’ (that’s the Customer Reference Number).

Step 3

Once TTNC has a new customer, and the Referrer’s Reference was included in the process, we can reward the Referrer. We’ll automatically add £5 of call credit to the Referrer’s account for every new customer they refer.

There are no limits to how many people our customers can refer to us.

Something to shout about

We want everyone to be talking about our numbers and services. Friends, suppliers, anyone – personal recommendations are the best, even if there’s a little incentive involved.

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