Archive for the ‘PhonepayPlus’ Category

UK young people hungry to use mobiles for good

Posted by TTNC on January 23rd, 2012

We like a good news story – here’s one we’ve just received from the PhonepayPlus newsletter:

A national competition that challenges young people to use their mobiles for good in their community saw a 330% increase on entries in 2011 – this massive increase questioning the more negative stories about young people and mobile phones.

The competition finalists will be converging on ITV’s London headquarters on 24th January to take part in a mobile giving ‘dragons’ den’, battling it out for awards of up to £1,500 to help turn their socially-minded ideas into reality. The nine groups of young people have been picked from schools and youth clubs nationwide. They will be pitching their ideas to a panel of judges (which includes representatives from companies such as BT, O2 and Three), in the hope of securing funding and ongoing business mentoring courtesy of Live UnLtd, the young social entrepreneurship support organisation.

The competition is part of the PhoneBrain youth education programme (www.phonebrain.org.uk), which was set up by PhonepayPlus (the UK regulator for premium rate telephone services). Now in its third year, PhoneBrain helps young people recognise the services on their phone that might cost them more, but also highlights the opportunities associated with these emerging technologies via the social enterprise competition which is open to 11-19 year olds. For the first time in 2011, the programme has been rolled out to youth clubs throughout the UK via the Clubs for Young People network, in addition to schools in England and Wales.

The enthusiasm shown by this year’s entrants to use their phones for good mirrors a recent report from nfpSynergy supported by the Charities Aid Foundation, which found that over 70% of charities see the potential of mobiles to engage with a younger generation of donors.

Ann Cook, ITV’s Director of Interactive & Managing Director of ITL, said:

“We are so excited to be hosting this event in partnership with PhonepayPlus. At ITV, we have recently seen the value of charitable text donation first-hand with our hugely successful ‘Text Santa’ appeal, which aimed to raise awareness and money for those most vulnerable during the festive period.

“To date, we have raised £4m for six different charities as a result of this programme, and it is really inspiring to see young people also recognising the potential of mobile as a tool to encourage giving. I can’t wait to meet all the finalists on the 24th.”

Many of the ideas are not just about giving money, but rather tackle how people can use their phones to donate and share time, assets, skills, knowledge and support. One of the proposals is for a mobile game linked with real-life charity and volunteering – for example, a young person who spent two hours volunteering in their community would be awarded the next level of the game as a result.

Another idea being showcased on the 24th is ‘e-Tips’, a concept developed by PhoneBrain finalist Siobhan Giles, 13, of Avonbourne School in Bournemouth. Siobhan is hoping to cross the generational tech divide with the service. Siobhan leads an after school club for older ‘Silver Surfers’ who want to engage with digital and mobile technology. e-Tips would allow older people to text any tricky questions they may have outside of the club to young advisors who would step in to offer advice and support via their mobiles.

Siobhan said:

“My idea, e-Tips, is a text service which our club members will be able use if they run into any problems following a session. For example, if they have a specific question about the internet or if something pops up on their phone that they’re unsure about. We’re really keen to support local elderly residents and ensure they do not have to fight digital exclusion alone – e-Tips will help us do that.”

PhonepayPlus’ Chief Executive, Paul Whiteing, commented:

“All of these innovative, socially useful ideas from young people point to charity text donation being the tip of the iceberg of what smartphones and micropayments, such as premium rate, can offer to volunteers, community groups, charities and social entrepreneurs. We are working hard with charities and the wider premium rate industry to ensure that this growth area of giving retains the confidence of potential donors and is a space where innovation can flourish.

“I am looking forward immensely to judging the competition and wish all the finalists the best of luck in their preparations.”


PhonepayPlus Registration Scheme: Update

Posted by TTNC on February 7th, 2011

PhonepayPlus, the premium rate services (PRS) regulator, today issued a second update on development of the industry-wide Registration Scheme that will be launched later in 2011, alongside the new PhonepayPlus Code of Practice.

The update aims to answer the majority of questions that stakeholders might have about progress on delivering the Registration Scheme, including key timings, who will be affected by the Scheme, what information will be required to register and the costs involved.


Regulator PhonepayPlus announces new rules to protect consumers using 0871 numbers

Posted by TTNC on August 3rd, 2009

Research undertaken by PhonepayPlus shows that millions of consumers are happily using services on the 087 number range (which includes numbers beginning 0871, 2, and 3 but excludes 0870). However, it also highlights some significant concerns around price transparency and the time some consumers are having to wait on the line before being connected to a service.

On 1 August, PhonepayPlus began to regulate 087 services under its Code of Practice. Providers now have to comply with rules that ensure that the price of the call is made clear and that, if there is to be a delay, the consumer should be able to make an informed decision as to whether to stay on the line.

The research reveals a lack of understanding around charges for 087 numbers among consumers and concern over the amount of time callers are prepared to wait to be connected:

  • 44% have experienced problems with the service they have received in the past six months;
  • 31% of people who use 087 numbers have no idea of the cost;
  • 40% do not know there is an additional cost for calling from a mobile. In fact, it can cost considerably more (around 4 x as much); and
  • Around 75% of all 0871 users felt that it was not acceptable if they were left on hold for more than 5 minutes.

However, 087 numbers provide access to a wide variety of popular services.

  • One in three people in the UK are likely to have called an 087 number in the last six months creating a market that in 2009 is expected to be worth £85 million.
  • Both large and small businesses receive calls via 087 numbers across a variety of sectors including ticket lines, tour and transport operators, financial services and technical helplines.
  • Calls from mobile phones account for just 13% of the volume of calls, but 40% of the market’s overall revenue.

Commenting on the change in regulation Paul Whiteing, CEO of PhonepayPlus, said: “Services offered via 087 numbers are generally useful and convenient but the cost to call them can vary widely, especially from a mobile phone. Our experience regulating other premium rate services will ensure the necessary safeguards are in place to protect consumers, especially around price transparency.”


PhonepayPlus begins consultation on 12th Code of Practice

Posted by TTNC on June 24th, 2009

PhonepayPlus, the regulator for the phone-paid services industry, has today launched a wide-ranging discussion paper on the development of its 12th Code of Practice. PhonepayPlus is inviting response from industry, consumers and all other stakeholders in order to properly inform thinking as it develops its full Code consultation for later in 2009.

The paper takes into account recommendations made by Ofcom in its recent PRS Scope Review.

The Code of Practice is the document through which PhonepayPlus regulates the phone-paid services industry, enabling it to protect consumers from harm while providing reputable businesses with every opportunity to develop new, useful products and services for consumers to enjoy using their phones.

The 12th revision of the Code will be among the most significant in the organisation’s 23-year history. PhonepayPlus intends to carry out a thorough examination of the current version to determine how it might be improved, especially with regard to developments in this technologically fast-paced industry, such as the explosion of mobile phone-paid services, which have changed the face of the industry in recent years.

Recognising it cannot regulate effectively in isolation from industry and other regulators PhonepayPlus is publishing this discussion paper ahead of an initial draft of the new Code, upon which it and Ofcom will consult later this year.

PhonepayPlus proposes, and explores the impact of, four main changes to its regulatory regime in the discussion paper. These are:

  • That the new Code is based on identifying desirable outcomes, and supporting them with rules where appropriate, rather than prescribing a step-by-step guide to compliance
  • That every business in the phone-paid services value chain will assume an appropriate degree of responsibility for the provision of compliant services and the delivery of consumer protection measures
  • The creation of a database on which all Service Providers (SPs) and Information Providers (IPs) will be registered for due diligence and risk management purposes
  • That providers must have in place adequate customer care facilities to ensure consumers are able to register a complaint and seek redress as quickly as possible

Commenting, PhonepayPlus Chief Executive, Paul Whiteing said: “Development of our 12th Code of Practice is one of the most important activities we will undertake this year and it is imperative we get off on the right foot. We want to ensure the Code protects consumers in the ways it should do, while enabling reputable providers to offer innovative, compliant services. This is why we have published this discussion paper ahead of a draft of the Code; in order that we might canvass a wide cross section of views from industry, consumers and our peer regulators as early in the process as possible.”

Comments and submissions are invited from anyone with an interest in phone-paid services, industry, including peer regulators, trade associations and consumers. The closing date for comments is 1 August 2009.

Ahead of an industry workshop organised by Ofcom to discuss its PRS Scope Review, PhonepayPlus has prepared an initial assessment of the potential impact of the proposals on PhonepayPlus.