Luckily not all of us are on call 24/7 and have far more reasonable working hours. But there’s nothing worse than someone calling outside of work hours because your virtual number is still forwarding as it does during the day. It can be even worse when they call late at night or in the early hours of the morning (I don’t even like waking up for my alarm clock, never mind someone calling me). Thankfully, there are a couple of ways to prevent these calls coming through.
If you’re a large company, giving your caller’s different options to select is a great way to get them to the right person to speak to. And if you’re a small company, it can be a great way to make you look like a bigger organisation.
Virtual Receptionist is the name of our option based service. The recent launch of myTTNC (our online control panel) brings about a number of enhancements to Virtual Receptionist, meaning there’s never been a better time to add this advanced service.
Last time on our blog we were talking just generally about improving your customer’s experience through your telephone number. The plan is now, over the next few weeks, to have a look at some individual services a bit more closely.
This week: Call Recording.
Customer Experience is definitely a buzz phrase; but I like it. I like it more than Customer Service. I like the fact that it’s a bit more holistic; the word experience covers every aspect of a customer’s interaction with you as a business.
Obviously for us, as a telephone number provider, we’re involved in helping our users create a positive customer experience. We enable this through what we call Call Management services. How you manage your calls is often the first experience a potential customer has of your business, so this is vital.