New research, carried out by Ofcom, has revealed that communications providers need to do more to publicise services that are available for disabled customers.
Mystery shopping was conducted to see what advice prospective customers were given about these services by BT, Orange, O2, TalkTalk, T-Mobile, Virgin Media, Vodafone and 3.
As part of its wider duty to further the interests of citizens and of consumers, Ofcom has a specific duty to take into consideration the needs of customers with disabilities. Ofcom must ensure that communications providers provide services for disabled customers and that these services are publicised in such a way that allows disabled customers to use and benefit from them.
The mystery shopping revealed that just over a third (37 per cent) of mystery shoppers were provided with information about at least one service available for disabled customers without further prompting.
Click here to see the full mystery shopping report
For the full news release, click here
A new way to get credit on an account
We wanted to talk about some new developments coming very soon. Firstly we want to start by introducing our new Pay Monthly tariffs.
We recognise the need for choice; not everyone’s the same, so now we can provide an alternative way of putting credit on a TTNC account to cover any call forwarding charges.
Managing credit monthly
Working along the same lines as our existing Pay As You Go (PAYG) system, in that you have a credit balance that call charges are deducted from; these tariffs allow you to choose how much credit you want in your account at the start of each month.
You’ll be able to budget exactly how much you’re spending on credit each month.
We’ll give you reduced call forwarding rates
With any of the 6 tariffs you can choose from, we’re reducing the rates for forwarding your calls, regardless of whether you’re forwarding calls to a UK landline or mobile. Our forwarding rate to a UK landline can drop as low as 1.3p per minute, and to a UK mobile as low as 10p per minute.
This means the credit will go further in a month as you’ll get more talk time for your money.
We’ll let you know as soon as you can start taking advantage of this new development.
Ofcom has published its annual Communications Market Report into the UK’s TV, radio, broadband, telecoms and mobile industries. This year’s report shows that consumers are spending almost half of their waking hours using media and communications. The report also reveals that although usage is increasing, spend on communications services continues to decrease.
The report can be found here: http://www.ofcom.org.uk/cmr
Separately, Ofcom has also published Communications Market Reports for England, Scotland, Northern Ireland and Wales. The reports highlight trends in take up and use of communications in the devolved Nations and the English Regions.
The reports can be found here:
Ofcom commissioned a research study on mobile location technology in order to gain a better understanding of the systems, technology and capabilities required for provision of location information during emergency calls from mobile phones.
The research can be found here