Your billing options
1 year save £12 | 2 year save £40
|
Monthly
Monthlyjust £8
Set upFree
|
Yearly
1 Year£84/£7pm
2 Year£152/£6.33pm
|
Inbound Call Recording
Automatically record all of your inbound calls
Our Inbound Call Recording service can record any or all of your inbound calls so you can play them back and download them at anytime.
Some businesses (like those regulated by the Financial Services Authority - FSA) are required by law to record their inbound calls, but the service is also widely used by businesses and organisations of all types and sizes looking to monitor and improve call handling.
How does it work? |
||||
|
How can this service help me?
Beyond customer service issues
Going beyond just helping with customer service issues, the Call Recording service is a valuable resource in developing your teams call handling ability in good and bad situations.
- This service is quick and easy to set up, there's no hardware or machinery you need to install and manage, we do all of that for you with our systems.
- No recording equipment, tapes or discs needed, so no capital outlay and then no maintenance or upgrade costs.
- Capacity to record multiple calls simultaneously.
Recording surcharge
One thing you need to be aware of is the 2p per minute surcharge for recording calls. This is on top of the forwarding rate. Managing this is done in the same way as your call forwarding charges, being deducted from the call credit on your account as you receive calls. You're still only billed for the seconds you're on a call.
Laws and Regulations
It's necessary for you to be aware of the legislation governing the interception of communications and the data protection act if you intend to record telephone calls.
Below are some useful links for you to investigate to ensure your operation will comply. Compliance to any legislation or acts is ultimately your responsibility.
Ordering and adding Call Recording to your number
Any of the Bolt Ons can be added to a number individually from the website when you go to the checkout. If you already have a number with us, you can add any of our services to it at any time by logging into your account in the Novero Platform™.
Or maybe you need more than one Call Management service?
We've also put some of the Call Management services together into Packages. You can apply the services from your Package to any number in your account. So, if you're looking for more and want to see what else you could get, have a look at what we've put together for you.