Call Screening

Giving you the choice of when to accept calls

Call Screening will tell you which number your calls are coming from and give you the choice of when to accept a call. This means:

if you've got more than one number, you can gauge which number is getting you business.
you can better manage the calls coming in, choosing between taking calls yourself or letting them go onto the next destination or your voicemail (if you've set this up with us).

How does it work?

A call comes in to your TTNC number and gets forwarded to your chosen destinations.
Just before you answer the call a message plays telling you which number has been dialled.
Just press '1' on your keypad to accept the call.

What can this service do for me?

Coping with mobile divert settings

If you're forwarding to a mobile you always have to be aware of any divert settings on the mobile. With Call Screening your personal voicemail on the mobile will never answer the call. To accept a call you'll need to hit a button. If we don't get that response we'll move onto the next destination. This makes it even easier to use personal mobiles for business.

Incorporate it into your Disaster Recovery

When you're thinking Disaster Recovery, it'll probably include forwarding to destinations that you wouldn't normally be forwarding to; other offices, people's mobiles, even people's home numbers - anything to try and make sure you don't miss any calls. Call Screening will provide you with the most effective way of forwarding to uncommon destinations but still ensuring that an appropriate person will answer whilst you recover from whatever's causing you disruption.

Ordering and adding Call Screening to your number

Any of the Bolt Ons can be added to a number individually from the website when you go to the checkout. If you already have a number with us, you can add any of our services to it at any time by logging into your account in myTTNC.

Or maybe you need more than one Call Management service?

We've also put some of the Call Management services together into Packages. You can apply the services from your Package to any number in your account. So, if you're looking for more and want to see what else you could get, have a look at what we've put together for you.

Find out about Packages