Information Line

A really useful communication tool

Information Lines are widely used by businesses, charities and government departments all over the world. They are quite often used for new product releases, service updates and in emergency situations such natural disasters.

There is virtually no limit to the amount of concurrent calls our Information Line service can handle and it is an automated service which means you can save on your resources.

How does it work?

You could set up a specific number for your advertising campaigns.
Whenever a call comes into that number, you can present your new products or services using the message you've created for the Information Line service.
This allows you to be as creative as you like with how you deliver the message and you'll know that each customer will hear the same.

How can this service help me?

Answers to common queries

Deliver a consistent message

Manage beyond your means

Answers to common queries

Set up an Information Line to answer the most asked questions or give directions for the customer to find their own answers. This saves you time and resource, meaning your team answering the phones don't feel like they're machines answering the same questions over and over and they can focus on the queries that need their real expertise.

Deliver a consistent message

If you've got an important announcement that needs to be said right, using the correct wording to ensure that your message is consistent for every customer, this is the perfect solution.

Managing beyond your means

The Information Line will enable you to handle more calls than maybe your staff can physically handle. You can then move their attention to something that needs a real human touch. You can customise the message at any time by uploading your own recordings or with our Dial-In recording platform. Otherwise you could have a professional record it for you. For more information and samples of our voiceover artists, go to our Professional Voice Recording page. Prices start at just 85 pence per word, with a minimum charge of £35.

Ordering and adding Information Line to your number

Any of the Bolt Ons can be added to a number individually from the website when you go to the checkout. If you already have a number with us, you can add any of our services to it at any time by logging into your account in myTTNC.

Or maybe you need more than one Call Management service?

We've also put some of the Call Management services together into Packages. You can apply the services from your Package to any number in your account. So, if you're looking for more and want to see what else you could get, have a look at what we've put together for you.

Find out about Packages