Location Based Forwarding

You decide where a call is answered

This service allows you to advertise one central number regardless of how many offices you have as we can forward your calls to your various call centres and offices (or any type of destination) based upon your callers geographic location.

Our system looks at the callers area code and then forwards calls based upon a set of rules which you define; for instance, you may want to forward to your office, the calls from the same area code as your office.

How does it work?

As calls come into your central number we'll look at the number they're calling from.
You will have created a set of rules of how you want the calls forwarded depending on their location.
Having looked at the number that's calling, whether it's from a particular local area or it's a mobile caller, and having looked at your rules we'll forward it to the destination you decide.

Saving you money

This service keeps your telephone systems simple and saves on the advertising and promotion of different numbers for your different offices.

Location Based Forwarding can prove useful for companies such as those distributing products nationally through local stockists, estate agencies, franchise networks and banks.

Saving customer's time

This service also enables you to have the best of both worlds; a national face but you still ensure that your callers are being dealt with locally.

You're saving the customer time on the phone by eliminating the need for them to be kept on hold while you transfer them between offices.

Ordering and adding Location Based Forwarding to your number

Any of the Bolt Ons can be added to a number individually from the website when you go to the checkout. If you already have a number with us, you can add any of our services to it at any time by logging into your account in the Novero Platform™.

Or maybe you need more than one Call Management service?

We've also put some of the Call Management services together into Packages. You can apply the services from your Package to any number in your account. So, if you're looking for more and want to see what else you could get, have a look at what we've put together for you.

Find out about Packages