Virtual Receptionist

Also known as an IVR Menu or Auto Attendant

Virtual Receptionist can make a difference, not just to how you handle your calls; it's about your business image as well.

This service goes beyond a simple greeting introducing your business to provide an interactive customer experience that sets the standard for your customer service.

How does it work?

When someone calls you, they'll hear a message setting out the options that can guide them to the right department or individual.
With just a push of a button on their phone's keypad and the minimum of fuss, on they go.
This service can be customised by you, to suit your business. It's not simply off the shelf, it's designed and developed by us, for you.

What can this service do for me?

Grow, and it grows with you

Setting the tone

Making it your own

Grow, and it grows with you

This service can be as simple or complex as your business demands. This could mean anything from a few options going to one destination to give the impression of a larger operation, to a large operation with several options, on more than one tier, with combined services determined by the option selected.

Setting the tone

You create the script for your message. How you get it recorded is up to you. If you have someone within your team with the right tone you can record your own message or, if you want to look elsewhere, we can help you with that.

We have a number of professional voiceover artists who can create the message you really want. For more information and to hear samples of our voiceover artists go to our Professional Voice Recording page. Prices start at just 85p per word, with a minimum charge of £35+VAT.

Making it your own

These are some of the things you'll need to consider in developing your Virtual Receptionist. We can then create the service just as you want it.

How many options do you need?
What will be the destination(s) for each of those options (including if any of them will go to voicemail)?
What should happen if no option is selected (i.e. the caller gets forwarded to a set destination or the options are read out again).
What should happen if an invalid selection is made (i.e. the caller gets forwarded to a set destination or the options are read out again).
Do you need any additional services on the options (i.e. Call Queuing, Call Whisper, Voicemail Pro etc.).

Ordering and adding Virtual Receptionist to your number

Any of the Bolt Ons can be added to a number individually from the website when you go to the checkout. If you already have a number with us, you can add any of our services to it at any time by logging into your account in the Novero Platform™.

Or maybe you need more than one Call Management service?

We've also put some of the Call Management services together into Packages. You can apply the services from your Package to any number in your account. So, if you're looking for more and want to see what else you could get, have a look at what we've put together for you.

Find out about Packages