Call Statistics

Call reporting and analytics

Having easy access to Call Statistics is invaluable to a business; regardless of the size or industry. If you can review who's been calling you, from where, when and for how long, you'll be in the best position to make informed decisions about your telephone systems.

• Monitor call volumes and workout your average cost per call.
• Identify trends for inbound calls e.g. the peak times, to help you manage your resources.
• Develop measures for improving your teams call handling skills e.g. looking at time taken to answer.
• See the location of your callers to determine areas that need focus on.
• Develop Call Tracking to better target your advertising and integrate with Google Analytics to see online and offline activity together.

Online, real-time, itemised statistics

Using myTTNC you'll be able to view itemised logs of all the calls received through your numbers. This data is updated in real-time and can be dissected by bespoke date ranges. This can be downloaded to work on it offline or integrated with other analytics applications (see Google Analytics Integration ).

We also send you a brief overview of your statistics by email at the start of the month which gives you a quick comparison month on month.