Call Statistics

Call reporting and analytics

Having easy access to Call Statistics is invaluable to a business; regardless of the size or industry. If you can review who's been calling you, from where, when and for how long, you'll be in the best position to make informed decisions about your telephone systems.

• Measure the effectiveness of an advertising or marketing campaign
• Identify the peak times for inbound calls
• See areas, geographically, that you are being successful in reaching (or not as the case may be)
• Develop measures for improving your teams call handling skills
• Begin to integrate with information from other analytics tools e.g. Google Analytics

Online, real-time, itemised statistics

Using the Novero Platform™ you'll be able to view itemised logs of all the calls received through your numbers. This data is updated in real-time and can be disected by bespoke date ranges. Once you've collected the data you need, you can download it to work on it offline or integrate it with other applications.

We also send you a brief overview of your statistics by email at the start of the month which gives you a quick comparison month on month.