A Big Welcome!

• Total Control
  Once you have purchased a Number from us you will receive Login details to The Novero Platform™, our Advanced Online Control Panel which will give you Total Control over your Numbers and Services by providing Advanced Call Management Features, Online Billing and Comprehensive Real-Time Call Statistics. The Novero Platform™ is available 24 hours a day from anywhere in the World and from any type of device that has an Internet Connection.
• Direct Connection to Network Behind the User Friendly Interface of the Novero Platform™, there is a Sophisticated and Advanced Application which Connects Directly to our Network and Interacts with our Switches and Servers in Real-Time. This means any Changes or Actions performed to your Numbers or Services using the Novero Platform™ are Immediate.
• Advanced Call Management The Novero Platform™ allows customers to Set Up and Edit a wide variety of Call Management Services such as Hunt Groups, Fax to Email Services, Inbound VoIP Services and Simple Call Routing.
• Advanced Real-Time Call Statistics By using The Novero Platform™ you will also be able to View Comprehensive Real-Time Call Statistics for Inbound Calls to your Numbers. You can also download CDR (Call Data Record) files in .CSV (Excel) format if you wish to view Call Statistics offline or Import them into a Billing Application.

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To login, please visit www.ttnc.co.uk. The login is located in the top menu bar, to the right corner of the screen. Once you have located the right page, feel free to bookmark the page for easier access in the future. Your user name will always be your e-mail address when you signed up or where you receive regular communications from us.

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The 'Account Overview' page provides a brief description on your Account Details, Personal Details, and overall Call Summary. To ensure maximum efficiency of your account please keep your 'Call Balance' in credit (if applicable) and keep your personal details up to date.

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By keeping your details up to date, you can help to ensure that you get all the latest offers and information from TTNC. It is now a requirement by OfCom that you provide us with a valid e-mail address as a point of contact. We do not have any marketing contracts with any companies nor will we sell or pass on your personal information for promotional or marketing gain.

To Change your account details and/or password please follow these simple steps.

• Forgot Password If you have forgotten your password, please go to the login screen, and fill in your e-mail address and click on 'Reset My Password'.

1. Login to your account, or if you are already logged in please click on 'Account' at the top right hand side of the page.
2. Click on 'Change Details' and change or update any information on this page (you do not need to enter your password to complete this process).
3. If you wish to change your password please enter your new password at the bottom of the page.
4. Once you have completed updating your personal information please click on 'Change Details'.

Please note that if you change your e-mail address and/or password you will need to login again. Your e-mail address will always be your user name.

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To help you manage the different aspects of your account, we've made it possible for you to manage multiple contacts on your account.

You can specify email addresses for us to send:

• billing and account information
• sales and general communication
• communication about the technical aspects of running your numbers

As the main account holder you'll always get the various emails we send, but if there are particular people within your business that would benefit from receiving certain emails, simply add them to your contacts list. You can add as many as you like to whichever category is appropriate.

Follow these steps to add a contact:

1. Login to your account, or if you're already logged in, click on 'Account' at the top right hand side of the page.
2. Click on 'Contacts' (which is on the left hand side) and add the required information to the page. The 'Role's decides what kind of emails the individual will receive.
3. Once you've added the necessary information, click 'Create Contact'

Simply repeat this process to add however many individuals you need to.

If at any point you need to modify or delete a contact, you'll find these options under each of your contacts to the right hand side.

After you've made any modifications, remember to click 'Modify Contact'.

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Keeping your account in credit is vital for the business and to keep the number working. The table below shows whether or not you need credit on your account; if in doubt please contact support.

Call Routing Charges

Our Call Routing Charges are billed by the Second, there is no Call Connection Charge or Minimum Call Charge. The Charges are in Pence per Minute, excluding VAT.

Pay As You Go - Call Charge Information

The credit you add is for the account and not per number. For example if you have 12 numbers in your account you don't need to add £25 call credit per number.

Please follow the simple steps below to Top Up your account:

1. Please Login to your or if already logged in please click on Account in the menu option at the top of the page.
2. Please click on Top Up Account on the left hand menu.
3. Select the amount you wish to Top Up by (£25 - £1000).
4. Click Proceed.
5. Click on Proceed to Checkout.
6. Please ensure that your details are correct and fill in your card details.
7. Once complete please click on Confirm Your Order.

As soon as you have confirmed your order you will receive a confirmation e-mail about your most recent order in plain text.

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If you want to save time and not worry about topping up your account, then why not use our Automatic Top Up service.

Whenever your call charge balance goes below £5, your account will be automatically Topped Up with an amount you have chosen.

The next time your account reaches £5 your account will automatically be topped up, we will also send you an email every time an Automatic Top Up is made.

If for any reason we're unable to take payment, we'll send you an email to let you know, if this happens you will need to Top Up manually using the Novero Platform and you will also need to re-activate the Automatic Top Up service.

There is no charge to use the Automatic Top Up service and it is very simple to set up. When you next add call credit to your account, just click on the 'Activate Automatic Top Up' check box, select the amount you want to Top Up with and then enter your card details, and that's it.

We do not store any credit/debit card details on our system. When you submit your card details on our secure pages, we encrypt the details and send them to our payment gateway (Sage Pay) which is linked to our Barclays merchant account.

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In order to enable SMS Alerts on Call Charge Balance, please follow the instructions below;

1. Login to your account
2. Click Threshold Settings in the left side menu.
3. Tick the 'Send SMS Threshold Alerts' box and enter up to 3 mobile phone numbers in the boxes that appear
4. Click on 'Confirm' to complete the set up.

All SMS Alerts are charged at 15 pence per message (deducted from your Call Charge Balance) or 1 SMS Credit per message.

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1. Login to your account and click on 'Accounts' at the top left hand menu.
2. Click on 'View Invoices'
3. You will now be presented with a history of all your previous orders and the total amount order. Anything shown in red or amber means that there is an amount owed.
4. Click on an invoice to view it in more detail
5. If you wish to receive a PDF version to keep for your records then please click on 'Email PDF' (this will be sent to your default email address which is the same as your user name)

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1. Login to your account and click on 'Accounts' at the top right hand menu.
2. Click on 'View Invoices'
3. If you wish to pay for just 1 invoice then please select the outstanding invoice. You will then be presented with a description of the invoice and in the 'Status' field you will see Unpaid or Part Paid. Click on 'Pay Invoice' and follow the payment instructions

As soon as you have confirmed your order you will receive a confirmation e-mail about your most recent order in plain text.

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We have recently made it possible for our customers to set up Automatic Billing on their account. What this means is:

• Each month, all of your renewals will be collated on to a single invoice
• Payment will be taken automatically from your chosen credit/debit card

This means that there's no need to worry about staying up to date with your invoices and payments, our Automatic Billing system will take care of that for you.

As with any payment made to us, we will send you an email confirmation once payment has been taken.

If we cannot take payment for some reason (your chosen payment method fails), we will send you an email to let you know. If this happens, you will need to log in to the Novero Platform and pay the invoice manually. You will also need to reset and authorise Automatic Billing again.

There is no charge to use the Automatic Billing service and it is very simple to set up. When you next pay for an invoice on your account, just click on the 'Activate Automatic Billing' check box and then continue with your order. We will then use the card details from this order to take of your future invoices as they come up.

We do not store any credit/debit card details on our system. When you submit your card details on our secure pages, we encrypt the details and send them to our payment gateway (Sage Pay) which is linked to our Barclays merchant account.

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Use this option if you just want simple routing to a UK Mobile, UK Landline or International Number.

1. Click on 'Numbers' in the Top Menu and then click on the number you want to route.
2. Enter 'Service Name' and select the 'Route to Single Phone Number' option from the list.
   The Service Name is not a mandatory field. The Service Name is to help you easily identify a number in the Number Overview table and what it is being used for.
3. Click on 'Next Step'
4. Enter the phone number you want to route to, make sure there are no spaces and that you include the Area Code or Country Code, i.e. 01245505969 (for a UK landline) or 0046857031138 (for a Swedish Landline).
5. Click on 'Confirm'

As soon as you have clicked on 'Confirm' a confirmation page will display and your number will be routed to the destination you have entered.

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Hunt Groups can be used to ensure you never miss a call.

You can Route your Number to up to 3 destinations, and if the first destination is busy or unanswered, the Call will be automatically routed to your next available number. A lot of our customers Set Up Hunt Groups so that calls are routed to a UK Landline number, then a UK Mobile Number and then our Voicemail Service.

1. Click on 'Numbers' in the Top Menu and then click on the number you want to route.
2. Enter 'Service Name' and select the 'Set Up Hunt Group Routing' option from the list.
   The Service Name is not a mandatory field. The Service Name is to help you easily identify a number in the Number Overview table and what it is being used for.
3. Click on 'Next Step'.
4. On the next page, you will be presented with 3 text boxes and 3 drop down menus.
   The text boxes are used for the destination of the call I.e. UK Landline/mobile, SIP address, or e-mail address. The drop down menu is there to choose the type of service you wish to use.

As soon as you have clicked on 'Confirm' a confirmation page will display and your number will be routed to the destination you have entered.

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How does it Work? Our System will automatically detect an incoming Fax to your Number, then converts the Fax to an Image (TIFF-format) and Emails the Image to your chosen Email address.

This means you are able to receive Faxes from anywhere that you can access your Email account and then Save, Forward, Print or Delete your Faxes as you would your Emails.

1. Click on 'Numbers' in the Top Menu and then click on the number you want to route.
2. Enter 'Service Name' and select the 'Set Up Fax to Email' option from the list.
   The Service Name is not a mandatory field. The Service Name is to help you easily identify a number in the Number Overview table and what it is being used for.
3. Click on 'Next Step'.
4. Enter the Email address you would like the Fax to go to.
5. Click on 'Configure Number.'

As soon as you have clicked on 'Confirm' a confirmation page will display and your number will be routed to the destination you have entered.

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If your Number is Busy or Unanswered, your Callers will hear a Greeting Message and be asked to leave a voice message. The caller's message will be recorded and converted to a Sound File which is emailed to you.

1. Click on 'Numbers' in the Top Menu and then find the number you want to enable the Voicemail service on.
2. Click the "Voicemail" link on the far right of the numbers' overview.
3. Tick the box to enable Voicemail on your number and fill out the other applicable details.
4. Click on 'Confirm' to save these settings.

As soon as you have clicked on 'Confirm' a confirmation page will display and your number will be routed to the destination you have entered.

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1. Click on 'Numbers' in the Top Menu and then click on the number you want to route
2. The 'Service Name' is not a mandatory field. The Service Name is to help you easily identify a number in the Number Overview table and what it is being used for.
3. Click Next Step
4. Enter the destination address you want to route to, please make sure there are no spaces.
5. Click on Configure Number

As soon as you have clicked on 'Confirm' a confirmation page will display and your number will be routed to the destination you have entered.

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Viewing call statistics is essential to know which marketing campaign is working and which isn't. It can also help to identify if there is a fault on a number and why.

To View call statistics on a number please follow these simple steps.

1. Login to your account and click on 'Numbers' at the top right hand side of the page.
2. Click on a number that you wish to view the call statistics for.
   At the bottom of this page you will see 'Call Summary' this will give you a brief outline on what your number is doing.
3. Click on 'View Call Statistics' either at the bottom of the page or on the left hand side menu.
   You can now select the period you wish to view.
4. Once you have selected the dates in question please click on 'View Statistics'.

You will now be presented with the required information. If you wish to download and keep this information you may do so at either the top or the bottom of the table by clicking on 'Download CDR (Call Data Records) in CSV Format'. CSV format is recognised by Microsoft Excel.

The table heading shows Date, Time, CLI, CLI Location, Destination, Status, Duration. All of this information is updated every 15 seconds. The CLI basically shows the caller's number and the callers network/location, for example '01697 770 012 Brampton'. If it is a mobile then it will show the number and their network such as O2, Orange etc.

The 'Status' column is there to show if the call was answered or not, and if not why. The following is what can appear in the 'Status' column:

• Answered: Shows if a call has been answered
• Unanswered: Shows if a call has been unanswered
• Busy: If the line was busy
• Unknown: Could be several things that our system can't determine.
• Carrier has not accepted the call: This error can be due to a number of things mainly due to your network operator doing maintenance on the line.

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This feature helps to identify which calls you receive are costing you the most and why, for example if it was a 20 minute support call or a 5 minute sales call.

To View call statistics on a number please follow these simple steps.

1. Login to your account and click on 'Numbers' at the top right hand side of the page.
2. Click on a number that you wish to view the call charges for.
   At the bottom of this page you will see 'Call Summary' this will give you a brief outline on what your number is doing.
3. Click on 'View Call Charges' either at the bottom of the page or on the left hand side menu.
   You can now select the period you wish to view.
4. Once you have selected the dates in question please click on 'View Charges.'

You will now be presented with the required information. If you wish to download and keep this information you may do so at either the top or the bottom of the table by clicking on 'Download Charges as CSV'. CSV format is recognised by Microsoft Excel.

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This feature gives you full control over your number. Suspending a number means that the number will be inactive and also services will be suspended.

1. Login to your account and click on the 'Numbers' option at the top left hand menu
2. Select the number you wish to edit the status of
   On this page you will see the 'Service Details' table; you will also notice the current status of the number.
3. Click on 'Edit Number Status'
4. Select the status of the number
5. 'Activate' the number will put the number back in use
6. 'Suspend' the number will deactivate the number and all services
7. 'Delete' the number will permanently delete the number, please note if you do this the number will be available to purchase again by either yourself or another business.
8. Click on 'Next Step'
9. To confirm type YES in 'Are You Sure?' And click on 'Activate Number'.
   If you want to cancel click on 'Go Back' or on 'Account'.

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OSIS stands for Operator Services Information System and it is managed by BT.

BT's OSIS is a centrally administered database containing over 27 million Telephone Numbers for Businesses and Individuals in the UK.

OSIS is the most up-to-date and accurate source of Telephone Number information available, with up to 80,000 updates each day.

Every 118 Directory Enquiry Service Provider in the UK uses OSIS, as well as the various Printed and Online Directories.

To submit an OSIS registration please follow these steps;

1. If you're not already logged in; log into your account on the Novero Platform (https://www.ttnc.co.uk/login.do).
2. From the left side menu click on 'Add OSIS Entry'.
3. Fill in the details which you are asked for choosing your telephone number from the list provided.
4. Click the "Register My Details" button at the bottom of the form to continue.
5. Confirm that your basket is correct and click on 'Proceed to Checkout' to continue.
6. Complete the payment procedure to submit the application.

Listings are usually live within 3 working days from submission.

Please Note: We can only submit TTNC Numbers to OSIS; we cannot submit any other Network Operators Numbers.

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To Set Up a new number on your existing account please follow these simple steps.

1. First you need to be logged in.
2. Click on Numbers or Account and then click 'Set Up New Number' in the left side menu.
3. Please select the number range you wish to search from, please note that the '#' mark indicates numbers you can choose from 0-9.
4. Please select the search criteria you wish to choose from. For a broad range of results select the 'Sequentially' option.
5. The 'Enter Number or Letters' section is optional, for example if you already have a number in mind.
6. Click on 'Search for Numbers'
7. Select the number(s) you wish to choose (you may select more than one) by clicking in the available tick boxes.
8. Click on 'Add to Basket.'
9. If you wish to add more numbers from a different range then please click on 'Buy More Numbers.'
10. If you have been provided a Coupon please enter it in the 'Coupon Code' field.
11. Once you are satisfied with the order please click on 'Proceed to Checkout.'

As soon as you have confirmed your order you will receive a confirmation e-mail about your most recent order in plain text.

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As we expand our services and make them more manageable for our clients we will add these services on the Novero Platform. In order to do this just follow these simple steps.

1. Login to your account and click on 'Numbers' on the top left hand side menu
2. Click on the number you would like to add the service on to
3. On the left hand menu click on 'Add Service'
4. Check the box on the service you want to add and fill any additional information required.
5. Click on 'Submit'
6. If applicable enter the coupon code and click 'Use Coupon'
7. Click on 'Proceed to Checkout' and follow payment instructions

As soon as you have confirmed your order you will receive a confirmation e-mail about your most recent order in plain text.

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To make a new recording follow these simple steps;

1. Login to your account
2. On the left hand side menu select 'Recordings'
3. Call the Dial-in Number, and enter the details listed on the page.
4. Follow the instructions given over the phone to make a new recording.
5. Once the new recording has been confirmed it will appear on the Recordings page.
6. The new recording can be renamed to a more descriptive name.

To use the recording on a service is very simple all you need to do is;

1. Login to your account
2. Click Numbers at the top.
3. Click on the number you would like to manage.
4. Click on the service you would like to use the recording on, e.g. 'Call Whisper'
5. Select the Activate option.
6. Select the recording you would like to use for this service
7. Click 'Next Step'

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Just follow the steps below:

1. If you're not already logged in; log into your account on the Novero Platform (https://www.ttnc.co.uk/login.do).
2. Click on 'Numbers' at the top.
3. Find your number in the table and then click on "Route to All". You'll see this directly underneath your destination number(s).
4. Click on 'Set Up Route to All Routing' from the list and then click 'Next Step'.
5. Enter the destinations you want to route to in the boxes provided. You can enter up to 10 different numbers.
6. Click 'Confirm' to finish setting up your new service.

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Follow the steps below to set up the destinations for your new service.

1. If you're not already logged in; log into your account on the Novero Platform (https://www.ttnc.co.uk/login.do).
2. Click on 'Numbers' at the top.
3. Find your number in the table and then click on "Hunt Group Routing". You'll see this directly underneath your destination number(s).
4. Enter the destinations you need in the boxes provided. You can include Voicemail at the end if you want; you can even set how long each destination should ring before trying the next number.
5. Once you're done, click 'Confirm'.

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Currently, this service has to be managed by the support team. Please send an email to support@ttnc.co.uk with the details of how you'd like this service to work for your number.

All we need to know is the destinations you'll be using and the percentage of calls that each number should receive. Any changes you need to make to this in the future, again, can be emailed to the support team and we'll make the changes as soon as possible.

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Follow the steps below to activate your service and set up your time plan.

1. If you're not already logged in; log into your account on the Novero Platform (https://www.ttnc.co.uk/login.do).
2. Click on 'Numbers' at the top.
3. Find your number in the table and then click on "Time Based Routing". You'll see this directly underneath your destination number(s).
4. Fill in the details for your working days, open and closed hours and the destinations for each. You can route to just a single number or set up a hunt group with up to 3 numbers. You can even route just straight to voicemail if you wanted.
5. Once you're happy with your set up, click 'Confirm' to finish.

If you need more advanced options for your Time Based Routing, then send an email with all the details to support@ttnc.co.uk. We'll then set this up manually for you as soon as possible.

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Please send an email to support@ttnc.co.uk outlining how you'd like this service set up on your number. All you need to let us know is what area codes should be diverted to which destination.

We'll then get that set up for you. Any changes that need to be made in the future can be emailed to us at the support address and we'll make those as soon as possible.

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You can Activate/Disable the service whenever you choose in the Novero Platform. Just follow these simple steps:

1. Log into the Novero Platform (https://www.ttnc.co.uk/login.do).
2. Click on 'Numbers' in the top right menu.
3. Find your number. Underneath the destination you should see "UK Ring Tone" which you can click on.
4. Click on 'Activate/Disable UK Ring Tone' (depending on what you're doing).
5. Click on 'Confirm' to complete your action.

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You can Activate/Disable the service whenever you choose in the Novero Platform. Just follow these simple steps:

1. Log into the Novero Platform (https://www.ttnc.co.uk/login.do).
2. Click on 'Numbers' in the top right menu.
3. Find your number Underneath the destination you should see "Number Presentation" which you can click on.
4. Click on 'Activate/Disable Number Presentation' (depending on what you're doing).
5. Click on 'Confirm' to complete your action.

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In order to set up this service just follow these instructions:

1. If you're not already logged in; log into your account on the Novero Platform (https://www.ttnc.co.uk/login.do).
2. Click on 'Numbers' in the top right menu.
3. Find your number in the table and click on it.
4. Now select 'Alert Management' from the left menu.
5. Enable Email Alerts for your missed calls and enter up to three different email addresses. You can also set up SMS alerts but please be aware that SMS alerts cost 15p per SMS. This will be deducted from your call credit or you can purchase SMS credits to cover these costs separately.
6. Click 'Confirm' to save your changes.

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In order to set up this service just follow these instructions:

1. If you're not already logged in; log into your account on the Novero Platform (https://www.ttnc.co.uk/login.do).
2. Click on 'Numbers' in the top right menu.
3. Find your number in the table and click on it.
4. Now select 'Alert Management' from the left menu.
5. Enable SMS Alerts for your missed calls and enter up to three different telephone numbers. Please be aware that SMS alerts cost 15p per SMS. This will be deducted from your call credit or you can purchase SMS credits to cover these costs separately.
6. Click 'Confirm' to save your changes.

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Following the simple steps below will enable you to configure this service and start blocking those calls you don't need.

1. Log into your account on the Novero Platform (https://www.ttnc.co.uk/login.do).
2. Click on 'Numbers' in the top right menu.
3. Find your number in the table and then click on "Call Blocking". You'll see this directly underneath your destination number(s).
4. If you need to block specific numbers, enter them in the top box and click "Add". You'll see them appear underneath in your 'Current Blocked Numbers' list.
5. If you need to remove a number from this list, click on the number to highlight it and then click "Delete".
6. To block all numbers of a specific type (i.e. all 0845's), including withheld numbers; tick the boxes as appropriate on the second half of the page.
7. Make sure you click "Save Changes" when you've finished making your lists.

Lastly, you can choose to have a message played to the blocked callers; it'll say: "Sorry, calls to this number are currently restricted." If you choose not to, they'll simply hear a 'Dead Tone' and then will be disconnected.

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To enable Call Recording you can do so by following these steps:

1. Log into your account on the Novero Platform (https://www.ttnc.co.uk/login.do).
2. Click on 'Numbers' in the top right menu.
3. Find your number in the table and then click on "Call Recording". You'll see this directly underneath your destination number(s).
4. Click on 'Activate Call Recording'.
5. Choose a disclaimer greeting from the list. This will be played to your customers so they're aware that calls are recorded.
6. Click on 'Confirm' to finish the set up.

To listen to any of your recorded calls, log into your account on the Novero Platform and listen there (you'll find them with your Call Statistics); or download the recording (.wav format) if you want to keep a copy to review at a later stage.

Just so you know, recordings are available on your account for 31 days after the call.

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1. Dial your unique memorable Outbound Recording Number
2. Enter your PIN code
3. Dial the number you want to call

This information would have been emailed to you when you purchased the service. You can also log into the Novero Platform to find out these details.

Whenever the call has finished just hang up as normal.

To listen to any of your recorded calls, log into your account on the Novero Platform and listen there (you'll find them with your Call Statistics); or download the recording (.wav format) if you want to keep a copy to review at a later stage.

Just so you know, recordings are available on your account for 31 days after the call.

To log in, go to:
http://www.ttnc.co.uk/login.do

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First of all you need a recording of your message. There are 3 ways you can make a recording:

• Dial into the Novero Dial In recording system (0844 818 1000), enter the information you are asked for and follow the prompts. You can create as many recordings as you like; it's always worth naming them so you can keep track of them in the Novero Platform.
• If you've got the means to create your own recordings, you can upload them into the Novero Platform. Once you've created your sound files, log into your account, click on the 'Recordings' link on the left hand side and upload your sound files
• Why not get a professional to record it for you? Our voice artists will create a studio quality voice recording based on your script. You can have a male or female artist; you could even have background music. Create the greeting just as you want it. For more information, go to: http://www.ttnc.co.uk/services/professional-voice-recording.do

Once you've got your recording on the Novero Platform, all that's left is to enable it on your number. This is how you do it:

1. If you're not already logged in; log into your account on the Novero Platform (https://www.ttnc.co.uk/login.do).
2. Click on 'Numbers' at the top.
3. Find your number in the table and then click on "Call Whisper". You'll see this directly underneath your destination number(s).
4. Click on 'Activate Call Whisper'.
5. Select your recording from the list (this is why it's good to name your files; for easy reference).
6. Make sure you click 'Confirm'

That's pretty much everything you need to get Call Whisper up and running. Keep this email somewhere safe so you can refer back to it if you need to. You can always contact our support team if you have an issue you can't solve.

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First of all you need a recording of your message. There are 3 ways you can make a recording:

• Dial into the Novero Dial In recording system (0844 818 1000), enter the information you are asked for and follow the prompts. You can create as many recordings as you like; it's always worth naming them so you can keep track of them in the Novero Platform.
• If you've got the means to create your own recordings, you can upload them into the Novero Platform. Once you've created your sound files, log into your account, click on the 'Recordings' link on the left hand side and upload your sound files
• Why not get a professional to record it for you? Our voice artists will create a studio quality voice recording based on your script. You can have a male or female artist; you could even have background music. Create the greeting just as you want it. For more information, go to: http://www.ttnc.co.uk/services/professional-voice-recording.do

Once you have completed your recording you can enable it on a service by following these steps:

1. If you're not already logged in; log into your account on the Novero Platform (https://www.ttnc.co.uk/login.do).
2. Click on 'Numbers' at the top.
3. Find your number in the table and then click on "Voicemail". You'll see this on the far right of the table.
4. Select 'Enable Voicemail Service'.
5. Fill in the Email Addresses you want your messages to be sent to.
6. Select the recording to use from the drop down menu (this is why it's good to name your recordings).
7. Fill in the mobile numbers if you wish to be alerted of Voicemail messages by SMS. Please be aware that SMS alerts cost 15p per SMS. This will be deducted from your call credit or you can purchase SMS credits to cover these costs separately.
8. Click 'Confirm' to finish the set up.

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First of all you need a recording of your message. There are 3 ways you can make a recording:

• Dial into the Novero Dial In recording system (0844 818 1000) enter the information you are asked for and follow the prompts. You can create as many recordings as you like; it's always worth naming them so you can keep track of them in the Novero Platform.
• If you've got the means to create your own recordings, you can upload them into the Novero Platform. Once you've created your sound files, log into your account, click on the 'Recordings' link on the left hand side and upload your sound files
• Why not get a professional to record it for you? Our voice artists will create a studio quality voice recording based on your script. You can have a male or female artist; you could even have background music. Create the greeting just as you want it. For more information, go to: http://www.ttnc.co.uk/services/professional-voice-recording.do

Once you've got your recording, email us at support@ttnc.co.uk with your Virtual Receptionist Plan. This plan should include:

• how many options you have
• the destination(s) for each of those options (including if any of them will go to voicemail)
• what should happen if no option is selected (i.e. the caller gets diverted to a set destination or the options are read out again)
• what should happen if an invalid selection is made (i.e. the caller gets diverted to a set destination or the options are read out again)
• if you need any additional services on the options (i.e. Call Whisper, Voicemail Pro etc.)

If you're using our professional voice artists to record your message, include the script in the email with your plan and we'll send that off to be recorded.

Once we've got everything (the recording and the plan) we'll normally have your Virtual Receptionist up and running within a couple of hours.

At this time all changes to your Virtual Receptionist will need be to done by sending an email to our support department (support@ttnc.co.uk). Requests can usually be actioned within an hour if requested within working hours. Please note that Virtual Receptionists cannot be changed too often due to this process.

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• Dial into the Novero Dial In recording system (0844 818 1000) enter the information you are asked for and follow the prompts. You can create as many recordings as you like; it's always worth naming them so you can keep track of them in the Novero Platform.
• If you've got the means to create your own recordings, you can upload them into the Novero Platform. Once you've created your sound files, log into your account, click on the 'Recordings' link on the left hand side and upload your sound files
• Why not get a professional to record it for you? Our voice artists will create a studio quality voice recording based on your script. You can have a male or female artist; you could even have background music. Create the greeting just as you want it. For more information, go to: http://www.ttnc.co.uk/services/professional-voice-recording.do

Once you've got your recording on the Novero Platform, all that's left is to enable it on your number. This is how you do it:

1. If you're not already logged in; log into your account on the Novero Platform (https://www.ttnc.co.uk/login.do).
2. Click on 'Numbers' at the top.
3. Find your number in the table and then click on "Call Greeting". You'll see this directly underneath your destination number(s).
4. Click on 'Activate Call Greeting'.
5. Select a greeting from the list (this is why it's good to name your files; for easy reference).
6. Make sure you click 'Confirm'

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• Dial into the Novero Dial In recording system (0844 818 1000) enter the information you are asked for and follow the prompts. You can create as many recordings as you like; it's always worth naming them so you can keep track of them in the Novero Platform.
• If you've got the means to create your own recordings, you can upload them into the Novero Platform. Once you've created your sound files, log into your account, click on the 'Recordings' link on the left hand side and upload your sound files
• Why not get a professional to record it for you? Our voice artists will create a studio quality voice recording based on your script. You can have a male or female artist; you could even have background music. Create the greeting just as you want it. For more information, go to: http://www.ttnc.co.uk/services/professional-voice-recording.do

Once you've got your recording on the Novero Platform, you can enable it on your number by following these steps:

1. If you're not already logged in; log into your account on the Novero Platform (https://www.ttnc.co.uk/login.do).
2. Click on 'Recordings' on the left.
3. There will be a new recording in the list, simply rename this to something descriptive.
4. Click on 'Numbers' at the top.
5. Find your number in the table and then click on "Information Line". You'll see this directly underneath your destination number(s).
6. Click on 'Activate Information Line'.
7. Select a recording from the list (this is why it's good to name your files; for easy reference).
8. Make sure you click 'Confirm'.

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Have a look at the options below to consider how you might set up your call queuing:

• Periodic announce - while your customer holds you can deliver a message to them. This can be created by you or by our professional voice artists. You can even decide how often they hear it (30 seconds is the default timing).
• Music on hold - rather than hearing a continuous ringing tone your customer could be listening to music. Our default piece is called 'Deliberate Thought', but you could use any other licensed piece or use one from our studio (studio pieces are an additional £35 plus VAT). Go to http://www.ttnc.co.uk/services/professional-voice-recording.do to hear some samples.
• Time Out - You can decide how long a customer is kept on hold. This can be as long or as short as you'd like. When it does time out you can connect this with our voicemail service (even this can be customised by adding Voicemail Pro).
• Final destination - Where the call finally routes to can be a single number, a hunt group or it can be diverted to Route to All, if you have this additional service.

Once you've decided what you'd like from these options, or if you have any other requests, please contact support@ttnc.co.uk and we'll get to work setting it up for you.

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