Outbound Bulk SMS
Quick and efficient SMS messaging to the masses
Most of us are permanently attached to our mobile phones, so taking that into consideration, being able to reach out to your staff, clients or customers by SMS text must be an effective communication tool. Delivering your 160 character message into someone's hand is bound to have a higher read rate than an email among many.
Here are some ideas of what you could be sending:
- Confirm appointments - People not turning up to appointments is wasting time, resource and is just annoying. Send an SMS message to remind them or request confirmation and cut down on wasted appointment slots.
- Event reminders - The success of your event is dependent on people being there. But we all know people are busy and often forgetful. Timely SMS reminders will hopefully increase peoples awareness and the likelihood that they'll attend.
- Promotions - Got an exciting new product, service or promotion you want to share with your customer base as quickly as you can? SMS messaging will spread the word quickly.
- Announcements - Share important updates quickly and easily with your staff, clients or customers.
Online SMS messages using myTTNC
Preparing your contact lists
There are a few ways that you can put together the list of numbers you want to send a message to:
- You can import your contacts using a csv file.
- Collate a list of contacts using your Call Statistics on myTTNC.
- Or if it's an impromptu list, you can manually input the numbers.
Any list you create will be saved as a group. So, for example, you'll be able to separate staff from client lists, or client lists from suppliers. You can then come back to any of your saved lists and send messages to them.
Whoever you're sending messages you will be able to provide an option to opt out (it's important to give people the choice).
Sending your message
Your message has got to fit within 160 characters. We've already written an opt out message for you to include, so that will mean your message has to be shorter, but this is the art of getting to the point.
- You can send your message so that it appears to have come from your mobile number. You can register this in the set up so you can choose it more easily the next time you're sending messages.
- You can register a name if you'd like so that it appears as the sender when your messages are received. A good way to strengthen your company brand.
- Alternatively you can send your messages as if they're coming from any TTNC number. You can then invite people to call back on the number you're displaying.
If you're really organised, you can get everything set up and ready to be sent but schedule it to actually be sent at a later time that day, or even another day in the future.
Keeping track of your messages
All your messages will be sent via direct connections to the UK networks for greater reliability.
Once your message is ready to be sent we validate each of your contacts to confirm the number is a mobile and that they haven't previously opted out. We'll create a log to show you how many messages you're sending and then deduct that amount from your credits as they're sent. You can always come back to the SMS message logs at a later stage to get reports of what's gone out (and what's coming in - see below). In those reports you'll see a status of the messages that have gone out. These can include, for example, 'Delivered to Handset' or 'Rejected from Handset', which are indicated by a tick or a cross.
Take a closer look at Outbound Bulk SMS
 Creating a contact group |
 Composing an SMS message |
 SMS Conversation |
 SMS Message Logs |
Bulk SMS prices
This service is available to all of our customers through their account on myTTNC. All you have to pay for is the messages. You can buy blocks of credits to bring down the cost per SMS message. These credits don't expire, they sit on your account until you use them.
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PAYG SMS
Cost per SMS12p
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100 SMS
Cost per SMS9p
£9
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250 SMS
Cost per SMS8p
£20
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500 SMS
Cost per SMS7p
£35
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750 SMS
Cost per SMS6p
£45
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1,000 SMS
Cost per SMS5.5p
£55
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Getting your replies - Inbound SMS
If you send your messages as if they've come from a mobile number, replies go direct to that mobile number.
If you decide to send a Bulk SMS as if from one of our Non-geographic numbers, unfortunately any replies will never be received.
But, finally, if sent as if from one of our Geographic numbers, any replies can be read online on myTTNC or you can have them forwarded to your email or mobile.