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Call Recording

Automatically Record all of your inbound Calls

Recording telephone calls is mandatory for any business regulated by the Financial Services Authority (FSA), and more and more businesses are recording inbound calls to help with customer service issues and to monitor the performance of employees.

What was once an expensive service used mainly by corporate businesses has now become an affordable service used by thousands of organisations of all sizes and from different sectors of business.

Benefits

TTNC's Call Recording service is quick and easy to set up, there is no hardware or machinery needed by the customer as everything works directly on the TTNC Network.

  • No recording equipment needed - no capital outlay
  • No need to manage recordings or change tapes and discs
  • No maintenance or upgrade costs
  • Capacity to Record multiple calls simultaneously
  • Centrally managed & administered by TTNC - not you
  • Reliable service with built in automatic redundancy

How it works

Once Call Recording has been enabled on your number it works automatically;

  • Someone dials your inbound TTNC number
  • On connection, a message will play to the caller*
  • The call is answered
  • The call is recorded and then converted in to a sound file
  • The sound file (mp3 file) is sent to your email address
  • Sound files also available to download
*The default message to the caller is: "Please hold while we connect your call, please note that this call is being recorded for training and monitoring purposes".

Prices

Set Up Charge Yearly Charge Call Surcharge
£9.95 per number £99.95 per number 2 pence per minute
Prices shown exclude VAT.

*There is a surcharge on any call that is recorded, the surcharge will be added to the call routing charges.

Laws and Regulation

If you intend to record telephone calls then you should ensure that you are complying with the legislation governing interception of communications and the data protection act.

Below are some useful links, but please remember that compliance to any legislation or to any acts is your responsibility.

Ordering

Call Recording can be activated on a number within 1 hour when ordered during 9 am to 4 pm Monday to Friday.

You must be using a TTNC number to use the Call Recording service. If you want to activate the service then just email Sales or Support and mention the number you want recording activated on and the email address for the sound files to be sent to.