Intelligent Network (IN) Call Routing Solutions

Next Generation Network features

Our IN Call Routing Solutions are designed for Small, Medium and Corporate customers to help them handle their Inbound Telephone Calls more efficiently and effectively.

• Maximise your Advertising and Marketing opportunities
• Automate Call Handling to Multiple People or Departments
• Measure Call Activity and the effectiveness of any Marketing
• No extra Hardware Needed - IN Services are all "Network based"
• No Changes needed to Phone Systems or Telephone Handsets
• IN Services can be used on any type of TTNC phone Number
• Works on any Standard PSTN, Mobile, International or VoIP telephone

TTNC is constantly researching and developing IN Call Routing Services and often works closely with customers to develop bespoke solutions. Please email us to make an enquiry.

Prices

Hunt Group (Follow Me) Routing

Configure your Number to Route to up to 5 different Calls destinations including Mobile and International phone numbers, If the first destination Number is busy or unanswered, the Call will be diverted your next available number.

Route to All

Route Calls to Multiple phone numbers simultaneously so that all telephones Ring at the same time until the Call is answered. Groups of up to 10 phone numbers can be created or larger amounts if needed as a bespoke package.

Mid Call Transfer

Transfer an inbound call to any Extension, Landline or Mobile number, anywhere in the world. Just press ##3 and then the extension or phone number you want transfer a call to.

Time Based Routing

Route Calls to different phone numbers based on the Time of Day and Day of Week. Create up to 10 different Time Plans per day.

Round Robin Routing

Take alternate or sequential turns to Route Calls to different phone numbers within a Group. Groups of up to 10 phone numbers can be created or larger amounts if needed as a bespoke package.

Least Recently Called

Route Calls to the phone number within a Group that was least recently called. Groups of up to 10 phone numbers can be created or larger amounts if needed as a bespoke package.

Fewest Answered Calls

Route Calls to the phone number within a Group that has had the Fewest Answered Calls. Groups of up to 10 phone numbers can be created or larger amounts if needed as a bespoke package.

Random Call Routing

Route Calls randomly to the phone numbers within a Group of up to 10 phone numbers. Larger Groups can be created as a bespoke package.

Percentage Based Routing

Distribute Calls to Two or more phone numbers based on a Percentage Ratio; Send 75% of calls to an office with 300 operators, and 25% of call to an office with 100 operators.

Location Based Routing

Calls are Routed to a specific branch or department based on the Callers STD code, Callers can be instantly connected to their most local branch, or you can allocate certain STD Codes to a specific call centre or department.

Ordering

If you would like to order any of our Services or need some more information, then please call us on 0800 468 1000 (or alternatively 020 3151 1000) or email sales@ttnc.co.uk and we will be happy to help you.