Mid Call Transfer

Transfer your inbound calls to another destination

If someone calls your number and you cannot help them, they will probably not appreciate hearing "Sorry, the person you need to speak to is in another office, please can you call them on..."

The solution to this problem is to use our Mid Call Transfer service; this will enable you to easily transfer your inbound calls to another telephone number or extension number, saving your caller the frustration of having to re-dial another number.

Creating the right impression and providing great customer service is crucial at all times, by using our Mid Call Transfer service you will ensure that your callers are dealt with in a professional and courteous manner.

Mid Call Transfer benefits

• Seamlessly transfer calls to colleagues, offices or departments etc, anywhere in the World.
• Create and use Virtual Extension numbers so you just have to enter 2 or 3 digits instead of a complete telephone number when transferring calls.
• Once you have transferred the call your line will be free again, enabling you to answer additional inbound calls.
• Helps you provide good customer service by handling your callers efficiently
• Creates a professional image for your company.

How does it work

Once the Mid Call Transfer service has been activated on your number, it is very simple to transfer a call;

Step 1. Once you have answered a call, just press the '**' key on your telephone keypad followed by the telephone or extension number you want the transfer the call to, the caller will be placed on hold.

Step 2. You will then be connected to the person you are transferring the call to so you can inform them about the nature of the call and the name of the caller.

Step 3. Transfer the call by putting your handset down, the caller will automatically be connected to the person you transferring the call to and free up your line.

Prices

Ordering

If you are an existing customer and want to order the Mid Call Transfer service, please login to the Novero Platform, click on the number you wish to add Mid Call Transfer service to, click on the "Add Service" link on the left hand side menu and select "Add Mid Call Transfer service".

If you are not yet a TTNC customer, you will need to order a number first, and then you will be able to add the Mid Call Transfer service to your number using our online control panel, the Novero Platform.

If you would like any more information about the Mid Call Transfer service or any of our other services, please call us on 0800 468 1000 (or alternatively 020 3151 1000) or email sales@ttnc.co.uk and we will be happy to help you.