Changes to charges for Freephone numbers starting 0800 and 0808 - July 2015


What changed and why?

On the 1st July 2015, as part of wide range changes to how Non-geographic numbers were charged, Freephone numbers starting 0800 and 0808 became free to call from mobile phones. This finally brought them in line with landlines, which historically were able to call these numbers for free.

In the past mobile users were charged anything up to 40p per minute to call a Freephone number. More people are using mobiles than landlines these days. For example, since 2011, people are making more calls from mobiles than landlines. Many people may have been charged for calls that they assumed would be free. But how many more wanted to call a Freephone number and were put off from calling using their mobile because of that excessive charge.

This change removed that confusion and potential barrier for mobile users.

Which numbers were affected?

0800 and 0808 Freephone numbers were included in these changes. 0500 numbers were not included as they will be withdrawn by 2017.

When did the changes come into effect?

These changes came into effect on the 1st July 2015.

How does this affect my call forwarding charges?

The Mobile Operators have introduced a surcharge which means your costs to receive calls from mobile callers to your Freephone numbers will increase by 2p per minute. This will be included in your normal billing.