Changes to charges for Service Numbers starting 084 and 087 - July 2015

What changed and why?

If you or your organisation use a Non Geographic number for people to contact you - that's one beginning 08, 09 or 118 - you need to be aware of how calls to these numbers are charged.

Consumers said they found the previous system confusing. Each telephone company could select its own level and structure of prices - per call, per minute, and varying depending whether they are included in call bundles. This resulted in the market not working well for consumers or the organisations being called.

Since July 2015, the cost to the consumer when calling a service number (starting 084, 087, 09 or 118) is made up of two clear parts:

  • Part 1 - An access charge. This goes to the caller's telephone company.
  • Part 2 - A service charge. This is the remainder; it includes any revenue going to the service provider (that is you, the party being called), as well as revenue going to the 'terminating call provider' (the company which provides the number to you).

Which numbers are affected?

The numbers where Access and Service Charges apply are those beginning 0843, 0844, 0845, 0870, 0871, 0872, 0873, 09, and 118.

When did the changes come into effect?

All the changes were implemented in July 2015.

The impact on advertising

Every piece of material which promotes your contact number needs to carry details of the cost of calls.

Phone-paid Services Authority and the Advertising Standards Authority will be responsible for enforcing the requirements for including service charge information.

What is the Service Charge for my number?

To find the Service Charge for TTNC numbers you're using, please look at the table below.

Rates for 0843, 0844, 0845, 0870 and 0871 numbers


Number Current tariff New ppm New ppc New ppm+ppc
0843 592 5ppm
(g6 and p27)
5ppc
0843 593 5ppm
(g6 and p27)
7ppm
0844 502 5ppm
(g6 and p27)
5ppm
0844 512 5ppc + 5ppm
(g24)
5ppm + 5ppc
0844 609 1ppm
(g8)
1ppm
0844 616 2ppm
(g9)
2ppm
0844 622 3ppm
(g10)
3ppm
0844 625 5ppm
(g6 and p27)
5ppm
0844 636 4ppm
(g11)
4ppm
0844 656 5ppm
(g6 and p27)
5ppm
0844 668 5ppm
(g6 and p27)
5ppm
0844 818 5ppm
(g6 and p27)
5ppm
0844 940 5ppm
(g6 and p27)
6ppm
0845 468 Local
Non Geographic
5ppm
0845 582 Local
Non Geographic
5ppm
0845 625 Local
Non Geographic
5ppm
0845 642 Local
Non Geographic
5ppm
0845 649 Local
Non Geographic
5ppm
0870 368 National
Non Geographic
10ppm
0870 369 National
Non Geographic
10ppm
0870 468 National
Non Geographic
10ppm
0870 623 National
Non Geographic
10ppm
0871 276 10ppm
(g7 or p9)
12ppm
0871 395 6ppm
(g12 and p38)
10ppm + 10ppc
0871 469 9ppm
(g15 and p41)
9ppm
0871 484 7ppm
(g13 and p39)
10ppc
0871 496 8ppm
(g14 and p40)
8ppm
0871 564 10ppm
(g7 or p9)
10ppm
0871 595 10ppm
(g7 or p9)
10ppm
0871 903 10ppm
(g7 or p9)
11ppm

ppm = Pence per minute. ppc = Pence per call. ppm+ppc = Pence per minute and pence per call (charged after 60 seconds).

Rates for 09 numbers


Number Current tariff New ppm New ppc New ppm+ppc* New ppm+ppc**
0900 020 100ppc
(ff13)
200ppc
0900 030 50ppc
(ff2)
300ppc
0901 202 50ppm
(p5)
200ppc +
200ppm
0901 620 75ppc
(ff12)
500ppc
0901 789 30ppm
(p14)
25ppm
0904 125 75ppm
(p8)
75ppm
0904 150 130ppc
(ff27)
600ppc
0904 234 50ppm
(p5)
50ppm
0904 256 150ppc
(ff21)
150ppc
0904 269 50ppc
(ff2)
50ppc
0904 288 100ppc
(ff13)
100ppc
0904 457 100ppc
(ff13)
400ppc
0904 483 130ppc
(ff27)
25ppc
0905 547 130ppm
(p11)
120ppm
0906 776 100ppm
(p3)
100ppm
0907 124 150ppm
(p0)
150ppm
0907 189 75ppm
(p8)
180ppm
0907 199 150ppc
(ff21)
150ppc
0907 211 100ppc
(ff13)
100ppc
0907 252 150ppc
(ff21)
250ppc
0907 449 130ppm
(p11)
200ppm
0907 564 125ppc
(ff26)
220ppm
0907 622 106ppm
(p3)
70ppm +
70ppc
0908 115 100ppm
(p3)
150ppm +
150ppc
0908 200 75ppm
(p8)
200ppm +
200ppc
0908 211 100ppc
(ff13)
300ppm
0908 245 150ppc
(ff21)
40ppm +
40ppc
0908 396 150ppm
(p0)
77ppm +
155ppc
0908 589 75ppc
(ff12)
80ppm +
25ppc
0908 904 100ppm
(p25)
360ppm
0911 617 150ppm
(p0)
150ppm
0911 810 150ppc
(ff21)
150ppc

ppm = Pence per minute. ppc = Pence per call. ppm+ppc* = Pence per minute and pence per call (charged from start of call). ppm+ppc** = Pence per minute and pence per call (charged after 60 seconds).


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