Compare our Call Management Packages
Get more from your numbers — from £7 a month
Below you'll see a chart outlining the features included in each Package. This will help you to choose which Package is the best fit for your business needs.
StarterPerfect to get started FreeGet Started |
ExtraFor small businesses £7/moGet Started |
EnhancedFor large businesses £14/moGet Started |
EverythingFor large corporations £21/moGet Started |
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| Numbers | ||||
| Choose your own number(s) (01, 02, 03, 08) |  |
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| Memorable numbers available | From £95 per year | From £95 per year | From £95 per year | From £95 per year |
| Additional numbers | £20 per year | £20 per year | £20 per year | £20 per year |
| Call Management | ||||
| Voicemail and online playback | Default message | Custom | Custom | Custom |
| Voicemail to Email Alert | |
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| Make calls using landline, mobile and online platform | |
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| Follow Me / Find Me (on busy or un-answered) | 3 Destinations | 3 Destinations | 10 Destinations | 15 Destinations |
| Display callers CLI on handset | |
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| Missed Call Alert | |
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| Call Whisper | |
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| Display Dialled Number on handset | |
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| Call Greeting | |
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| Time Based Forwarding | |
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| Call Blocking | |
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| Call Screening | |
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| Ring Groups (sequential, simultaneous, least called, etc) | 10 agents | 15 agents | ||
| IVR menu / Virtual Receptionist | Single level | Multi level | ||
| Call Queueing with announcements and music on hold | |
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| Inbound Call Recording | |
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| Information Line with custom message | |
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| Call Tracking | ||||
| Real-time, itemised Call Statistics | |
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| KPI wallboard for inbound calls | |
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| Timeline of itemised calls | |
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| Group and filter numbers by TAGS | |
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| Call reporting per agent / destination / campaign | |
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| Download Call Data Records (CDRs) | |
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| IVR menu options reporting | |
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| Bespoke reports set up | |
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| Integrations | ||||
| Extensive API library for numbers and services | |
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| Webhooks for inbound calls and inbound SMS | |
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| Google Analytics for organic and PPC Call Tracking | |
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| CRM and application integration | |
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| Account Management | ||||
| myTTNC users and restricted access rights | 1 | 1 to 10 | 1 to 20 | Unlimited |
| Total control—realtime provisioning and management platform | |
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| Online billing and renewal management | |
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| Automatic call credit top-up | |
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| Define low balance thresholds and alert settings | |
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| Manage notifications and alert settings | |
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| Support | ||||
| Onboarding welcome call | |
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| Service Level Agreement (SLA) | |
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| Ofcom approved dispute resolution process | |
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| UK based telephone customer services and support (0900 to 1700 GMT) | |
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| Online Live Chat and email support (0900 to 1700 GMT) | |
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| Extensive Help Centre with instruction videos and FAQs | |
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| 24/7 UK based emergency support | |
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| Dedicated customer account manager | |
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| Other Services | ||||
| Telephone Answering Service UK 24/7/365 | £10 per month 95p per minute |
£10 per month 95p per minute |
£10 per month 95p per minute |
£10 per month 95p per minute |
| Professional Voice Recording | 85p per word | 85p per word | 85p per word | 85p per word |
| UK Ringtone (per number) | £5 per month | £5 per month | £5 per month | £5 per month |
| Bespoke development | POA | POA | POA | POA |
| Project management | POA | POA | POA | POA |
Ordering and adding Packages to your account
Any of the Packages can be ordered directly from our website when you go to the checkout with your numbers. Alternatively, all of our Call Management services are available to add to a number individually as Bolt Ons. These can also be ordered when you go to the checkout.