VoIP User

Sections on this page:

• Adding a VoIP User
• Creating your VoIP User
• Editing a VoIP User
• Deleting a VoIP User
• Forwarding numbers to your VoIP User
• Important information about your VoIP service

Adding VoIP Users

You can add VoIP Users through the store in myTTNC. Just follow these simple steps:

1. Log in by either clicking on the login button in the header or by going to www.myttnc.co.uk
2. Click on the 'myTTNC store' tab in the left hand menu.



3. Click on the 'Add Bolt On Services' tab in the left hand menu.



4. Click 'Buy' on 'VoIP User Bolt On' from the list.



5. Select the number you'd like to add the VoIP User to and click confirm.



6. Follow the steps to proceed to the basket and place the order.


7. You will now be able to create your VoIP User configuration.

Creating your VoIP User configuration

You can create the configuration details for your VoIP Users in myTTNC. Just follow these simple steps:

1. Log in by either clicking on the login button in the header or by going to www.myttnc.co.uk
2. Click on the 'Phone Numbers' tab in the left hand menu.
3. Click on the 'Edit' button on the number you want to setup VoIP User.




4. Navigate to VoIP Users on the number overview.



5. Click on the 'Create New VoIP User' button.



6. Give the VoIP User a nickname (this is for personal reference when looking at multiple users).



7. Choose a Failover Destination and create an Extension Number. The failover destination will be used in the event that you do not have an internet / data connection. The Extension number can be used to easily transfer calls and make free internal calls between you and other VoIP Users on the same number.



8. Generate a username (between 8 and 20 characters, can't contain special characters) and password (between 14 and 32 characters, with 1 lower case letter, 1 upper case letter, 1 digit and 1 special character) for your VoIP User.



9. Click 'Add VoIP User' and your VoIP User configuration details will be ready to use.

Editing a VoIP User

You can edit VoIP Users through myTTNC. Just follow these simple steps:

1. Log in by either clicking on the login button in the header or by going to www.myttnc.co.uk
2. Click on the 'Phone Numbers' tab in the left hand menu.
3. Click on the 'Edit' button on the number you want to edit a VoIP User.



4. Navigate to VoIP Users on the number overview.



5. Click 'Edit' on the VoIP User



6. Edit the configuration details required.

If you've edited the Nickname, Failover Destination or Extension number, click 'Update details'.



If you've edited the Username or Password, click 'Update credentials'.

Deleting a VoIP User

You can delete VoIP Users through myTTNC. Just follow these simple steps:

1. Log in by either clicking on the login button in the header or by going to www.myttnc.co.uk
2. Click on the 'Phone Numbers' tab in the left hand menu.
3. Click on the 'Edit' button on the number you want to delete a VoIP User from.



4. Navigate to VoIP Users on the number overview.



5. Click 'Edit' on the VoIP User.



6. Click 'Delete VoIP User'.

Forwarding numbers to a VoIP User

You can forward numbers to your VoIP User through myTTNC. Just follow these simple steps:

1. Log in by either clicking on the login button in the header or by going to www.myttnc.co.uk
2. Click on the 'Phone numbers' tab in the left hand menu.
3. Click on the 'Edit' button on the number you want to forward calls to your VoIP User.



4. Click 'Call Forwarding'.



5. Click on the drop down menu on the Destination field.



6. Select your VoIP User from the list.



7. Click 'Confirm'.

Important information about your VoIP service

Refer to the settings below if you're looking to set up your VoIP User on an IP phone or PBX.