30 day money back guarantee
Shop with confidence
Here at TTNC, we're really proud of the products and services we provide. And with thousands of satisfied customers, we've got good reason to be.
We're pretty sure you'll love our advanced features, ease of use and after sales support, but if for some reason you don't, we'll give you a full refund on your numbers, services and any unused call credit within 30 days of purchase.
If there's anything you're not completely satisfied with, we'd really appreciate it if you'd get in touch with us, so we can get your feedback and see if there's anything we can do to help. You can call us on either 020 3151 1000 or 0800 468 1000 during normal office hours.
Why choose TTNC?
- Instant number set-up - no waiting around for someone else to activate your numbers.
- Flexible call forwarding - forward your calls to landline or mobile.
- No fixed term contracts - we don't tie you into any minimum term usage.
- Track your phone calls - we provide detailed, real-time call statistics for Free.
- Complete control - change how your numbers work at anytime with our online control panel.
Frequently Asked Questions
How do I get a refund?
Simply email firstname.lastname@example.org, with your name and customer reference, letting us know why you'd like to close your account. If you paid via bank transfer, please include the relevant bank details for us to refund the money to.
This email needs to be received within 30 days of purchase.
What can I get a refund on?
We can give you a full refund on all numbers and services you have purchased, as well as any unused call credit.
How long does it take for the refund to process?
As soon as we receive your cancellation email, we will process the refund. The time it takes for the money to be back in your account will depend on how quickly your card issuer or bank can process the refund.
How do you send my money back?
Refunds will be made to the credit or debit card you paid with. If you paid by bank transfer, please be sure to include your bank details for us to transfer the money to.