Main Office Address:
- 4 Wells Street
- CM1 1HZ
Registered Office Address:
- 4 Wells Street
- CM1 1HZ
TTNC is a Limited company registered in England and Wales.
Company Registration Number: 5256607
VAT Number: 853462419
Last updated May 2018
TTNC takes the privacy of its users seriously. Generally, you can browse through our website without giving us any information about yourself (including your email address). When we do need your personal information to provide services that you request or when you choose to provide us with your personal information, this policy describes how we collect and use your personal information.
The data we collect from you includes the following:
- When you set up an account with us, we will request information such as your name, private/business email or postal address, telephone or mobile number, financial or credit card information, company registration number, VAT number, IP address/es to help us identify you and to provide a service to you.
- Where directory enquiry services are provided, the End User’s name, address and postcode.
- Where number portability services are provided, the End User’s name, address, postcode and any associated telephone numbers.
- Where 999 services are provided as set out in our Emergency Services Agreement, the name and installation address (including post code) of the End User.
- When you contact us to discuss your services, we will ask for certain information to be able to confirm your identity, check our records and answer your questions quickly and accurately.
- Where PRS and 08 numbers are supplied additional registration forms are required for Phone Pay Plus registration, the End User’s name, address and postcode.
- Where service issues are reported, personal data may be requested in order to investigate these issues such as call date and time, number dialled, CLI passed, call traces and call recordings.
- When you visit our website, we may collect and process information about your usage of these by using “cookies” and other similar technologies to help us make improvements to the websites and to the services we make available. Please see the Cookies section below for more information.
We will use the information for purposes that include:
- Verify your identity when you use our services or contact us.
- Process any enquiries you have about the service.
- Prevent or detect a crime, fraud or misuse of, or damage to our network, and investigate where we believe any of these have occurred.
- Provide access to the emergency services including passing the End User name and location data to the emergency operator.
- Provide Number Portability under Ofcom’s General Conditions.
- Provide the facility to make entries to BT Directory Enquiries.
- Tell you about changes to our websites, services or terms and conditions.
- Recover any monies you may owe to us for using our services.
- Analyse our services with the aim of improving them.
- Monitor network traffic from time to time for the purposes of network optimisation, backup and problem solving.
- If you have agreed, we will provide you with information about our other services, offers or products that you may be interested in.
- Monitor, record, store and use any telephone, e-mail or other electronic communications with you for training purposes, so that we can check any instructions given to us and to improve the quality of our customer service, and in order to meet our legal and regulatory obligations.
Your personal data will be kept secure, accurate and up to date with appropriate technical and organisational methods used to ensure the integrity of the data we hold and to prevent it being accidentally lost, accessed or used in an unauthorised way, altered or disclosed. All personal data you provide to us is stored on our secure servers located in the United Kingdom & France. No information you provide to us is transferred to, or stored at, a destination outside the European Economic Area.
We may share information with organisations outside of TTNC Limited:
- In response to properly made requests from law enforcement agencies for the prevention and detection of a crime.
- With a company who is assisting in providing services to you for us, e.g. customer support, portability, directory enquiry services.
- The provision of 999 access or other telecommunications services.
- In response to properly made requests from regulatory bodies such as the Information Commissioners Office and Ofcom.
- As part of the process of selling or merging our business.
- As part of current or future legal proceedings.
- For the purpose of safeguarding national security or when the law requires us to, such as in response to a court order or other lawful demand or powers contained in legislation.
Where we share information with other parties who help us provide the services, they are required to follow our express instructions in respect of the use of your personal information and they must comply with the requirements of the GDPR and any other relevant legislation to protect your information and keep it secure.
How long will we hold information?
The time period that we will keep information will vary depending on what the information is used for. Unless there is a specific legal requirement to the contrary, we will keep information in a form which permits identification of data subjects only for as long as it is necessary for the purposes for which we process it. Once the requirement to hold the data is complete, appropriate measures will be taken to delete the data in line with the terms of the GDPR.
The law requires us to keep certain information about how you use our services for a period of 12 months – this will include, but is not limited to, records of the dates and times of the calls made via your account and the numbers dialled. This information may be used by certain law enforcement agencies to prevent and detect crime and to protect national security. We will only disclose this information to them when we are legally required to.
Call Data Records (CDR's) will be available for 90 days to the customer before being archived for 6 years to comply with legal requirements.
When you contact us we may monitor and record your communications with us to use this information for training and quality purposes, and to meet our legal and regulatory requirements. Where we store emails, these are only held for a limited period of time before we delete them permanently. Typically this will be 6 years for contract-related emails and 1 year for all other emails. We will continue to hold information about you if you terminate our services. This information will only be held for such periods as is necessary for the purpose of dealing with enquiries, complying with any legal obligation and for crime and fraud prevention and detection.
Data subject access request
Under the GDPR, a data subject has a right to be request a record of the data held about him/her. To do this a request should be submitted in writing to TTNC Limited, 4 Wells Street, Chelmsford, Essex, CM1 1HZ.
We may ask the data subject to provide us with proof of identity to make sure we are giving information to the right person.
To help us process requests we will need the following information:
- Account number/s
- Telephone number/s
- Date and time (if requesting information about a call)
If you have agreed to us contacting you, we will contact you with details of products, services and special offers that we believe you may be interested in. If you change your mind and do not want to us to send you marketing messages you can do this by using the "Unsubscribe" link in the email footer. If you notify us we will stop sending you the marketing messages, but we will send you service-related messages pursuant to our contract with you. These may include billing emails, service announcements and changes to our services or terms and conditions.
Most browsers automatically accept cookies. You can set your browser options so that you will not receive cookies and you can also delete existing cookies from your browser. However, you may find that some parts of the website will not function properly if you disable cookies.
We take protecting data seriously, and through appropriate organisational and technical security measures we will do our utmost to protect against unauthorised disclosure or processing. Unfortunately we cannot guarantee the security of transmitting information via the internet. We have tried to create a secure and reliable service but we have no responsibility or liability for the security of personal information transmitted via the internet.
Where any data breach is identified that affects the information that we hold about or have processed from you, we will notify you in writing immediately and provide full information about the personal data affected by this breach. We will take all appropriate steps to restore any personal data which is lost or corrupted as a result of a data breach where we are at fault.
If you identify any data breach on your network that affects data we have passed to you, you must notify us in writing immediately and provide full information about the data affected by this breach. You have an obligation to take all appropriate steps, at the fastest possible speed, to restore all personal data which is lost or corrupted due to a data breach on your network.
Online Purchases — If you make a purchase online with a credit card, a third party commerce service is used to verify credit card details. This company is sent the total price of the purchase, the card number and expiration date, and the cardholders name and billing address. All information transmitted to this third party is sent using SSL (Secure Socket Layer) encryption. Using this method of encryption further ensures the privacy and security of all our customers. This information is used only to verify the account and clear the transaction.
If you have any questions about privacy issues, want us to update your marketing preferences, or amend information, please contact us either by email on firstname.lastname@example.org or by post at TTNC Limited, 4 Wells Street, Chelmsford, Essex, CM1 1HZ.