It could be 6 in the morning or 11 at night, with our Telephone Answering Service you'll always have a real person available to take calls from your customers. With the ability to take messages, book appointments, manage integrated diaries and much more, we'll make sure you won't miss out on any opportunities and our call handlers are available for a fraction of the cost of recruiting someone directly.
Set up fee
Set up within
- UK based - All your calls will be answered by our UK based operators
- 24 hours a day, 7 days a week - And we don't charge you more for calls outside normal hours
- Online account - Use myTTNC to update your message service, and keep track of all your calls
- Service options - Choose to have messages sent by email or SMS, choose to have calls transferred or come up with something completely unique to you
- Call Recording - This is available as an additional Bolt On, as well as many other advanced features
In the last year, 67% of customers have hung up the phone out of frustration they could not talk to a real person.
Outbound Call Charges
|Messages delivered by email||Free|
|Message delivered by SMS||12p / SMS|
|If you have calls transferred to your UK landline||2p / minute
(for the transferred call)
|If you have calls transferred to your UK mobile||10p / minute
(for the transferred call)
A Virtual PA can play a vital role in the day to day running of your company. Together we can create a custom service that’s seamlessly integrated into your business. To discuss a bespoke setup, please contact us on 020 3151 1000 or email firstname.lastname@example.org with your requirements.
Telephone Answering Service FAQ's
Am I tied into a contract?
Not at all, the service is rolling on a monthly basis, all you need to do is tell us you'd like to cancel before the first of the next month. This is perfect for when you're looking for a temporary solution, for example covering that annual holiday or an expected busy period.
How quickly do I receive the messages?
Messages are sent in real time, as soon as the call is ended you will get the details sent across to you. There is no waiting around for the message to be composed, this is all done during the call.
This means you're only charged for the length of the call.
Can you answer multiple calls at one time?
With an answering team of over 150 staff, we're certain that we can handle all the concurrent calls you need.
Will callers know they are speaking to an answering service?
This is up to you, you choose how the answering team refer to themselves. They could be your receptionist, colleague, out of hours support team, an answering service or maybe something else.
Purchasing Telephone Answering Service for your business
If you'd like to start using our Telephone Answering Service, email email@example.com.
If you're not yet a TTNC customer, start looking for your number here. Once you've got an account, we can start answering your calls.Start the search for your number