It could be 6 in the morning or 11 at night, with our Telephone Answering Service you'll always have a real person available to take calls from your customers. With the ability to take messages, book appointments, manage integrated diaries and much more, we'll make sure you won't miss out on any opportunities and our call handlers are available for a fraction of the cost of recruiting someone directly.

Answering Service


per month

Answered calls


per minute

Set up fee


Set up within


working days

More features

  • UK based - All your calls will be answered by our UK based operators
  • 24 hours a day, 7 days a week - And we don't charge you more for calls outside normal hours
  • Online account - Use myTTNC to update your message service, and keep track of all your calls
  • Service options - Choose to have messages sent by email or SMS, choose to have calls transferred or come up with something completely unique to you
  • Call Recording - This is available as an additional Bolt On, as well as many other advanced features

In the last year, 67% of customers have hung up the phone out of frustration they could not talk to a real person.

Source: American Express Survey, 2011

Outbound Call Charges

Other costs
Messages delivered by email Free
Message delivered by SMS 12p / SMS
If you have calls transferred to your UK landline 2p / minute
(for the transferred call)
If you have calls transferred to your UK mobile 10p / minute
(for the transferred call)

A Virtual PA can play a vital role in the day to day running of your company. Together we can create a custom service that’s seamlessly integrated into your business. To discuss a bespoke setup, please contact us on 020 3151 1000 or email with your requirements.

Telephone Answering Service FAQ's

  • Am I tied into a contract?

    Not at all, the service is rolling on a monthly basis, all you need to do is tell us you'd like to cancel before the first of the next month. This is perfect for when you're looking for a temporary solution, for example covering that annual holiday or an expected busy period.

  • Can I use your service with a non TTNC number?

    Yes, however you'd need to port your existing number across to us and make it a TTNC number.

  • How quickly do I receive the messages?

    Messages are sent in real time, as soon as the call is ended you will get the details sent across to you. There is no waiting around for the message to be composed, this is all done during the call.

    This means you're only charged for the length of the call.

  • Can you answer multiple calls at one time?

    With an answering team of over 150 staff, we're certain that we can handle all the concurrent calls you need.

  • Will you answer all my calls?

    We offer you the ability to change the fowarding position of our answering service. We can answer all your calls, offer you overflow support or just to take your out of hours calls.

    You can adjust the ringing order at anytime via myTTNC.

  • Will callers know they are speaking to an answering service?

    This is up to you, you choose how the answering team refer to themselves. They could be your receptionist, colleague, out of hours support team, an answering service or maybe something else.

For more FAQ's please visit our FAQ's page

Purchasing Telephone Answering Service for your business

If you'd like to start using our Telephone Answering Service, email

If you're not yet a TTNC customer, start looking for your number here. Once you've got an account, we can start answering your calls.

Start the search for your number