Call Queuing

Stop missing calls with Call Queuing

You don't want to miss a call and miss an opportunity, but sometimes there are only so many calls you can take at any one time.

Call Queuing is a common solution to this problem. We've all been kept on hold at some point; no one really likes it, but at least you can try and make the experience as painless as possible.

How does it work?

As your calls come in and all of the destinations you're forwarding to become busy, we'll start to stack your calls.
The callers will wait while we continue to try your destinations until one becomes available.
While they're waiting they can be played music and hear messages about your products/services so you're making the most of the time they're waiting.

What can this service do for me?

Benefits

A customised service

Recording your message

Benefits

Handle your inbound calls efficiently and effectively.
Convey a professional image to your callers.
Maximise your opportunities by not missing calls.
Your lines are never busy - the system can handle multiple inbound calls.
Works on any phone line, no matter what your final destination.
Advertise services, products or make announcements while your caller waits.

A customised service

This service can be customised in several ways to best suit you, your business and how you want your customers to be handled. Have a look at the options below to consider how you might set up your call queuing:

Periodic announce - while your customer holds you can deliver a message to them. This can be created by you or by our professional voice artists. You can even decide how often they hear it (30 seconds is the default timing).
Music on hold - rather than hearing a continuous ringing tone your customer could be listening to music. Our default piece is called 'Deliberate Thought', but you could use any other licensed piece or use one from our studio (studio pieces are an additional £35 plus VAT). Go to our Professional Voice Recording page to hear some samples.
Time Out - you can decide how long a customer is kept on hold. This can be as long or as short as you'd like. When it does time out you can connect this with our voicemail service (even this can be customised by adding Voicemail Pro).
Final destination - where the call finally forwards to can be a single number, a Hunt Group or using the Forward to All service.

Recording your message

You can create your own recordings and then upload these to the Novero Platform™ or use our Dial-In Recording system. If you want something made by professional voiceover artists based on your script, we can help you with that too. For more information and samples of our voiceover artists, please visit our Professional Voice Recording page.

Ordering and adding Call Queuing to your number

Any of the Bolt Ons can be added to a number individually from the website when you go to the checkout. If you already have a number with us, you can add any of our services to it at any time by logging into your account in the Novero Platform™.

Or maybe you need more than one Call Management service?

We've also put some of the Call Management services together into Packages. You can apply the services from your Package to any number in your account. So, if you're looking for more and want to see what else you could get, have a look at what we've put together for you.

Find out about Packages