Every number comes with a package and included in every package is our customisable voicemail feature.

You can update your custom greeting whenever needed. Combine with Time Based Forwarding or IVR to have a different greeting for each time plan or option.

Each voicemail recording is sent to you via email, and is available within myTTNC for 31 days.

  • Improve your company's professional image with a custom voicemail greeting
  • Get all voicemail messages sent direct to your email inbox
  • Your greeting message can be changed at any time to suit changes in your business

Calls to voicemail are charged based on the combined duration of the greeting and message left. The charge will be the same rate as forwarding to a UK landline, which will vary depending on your tariff and number type. A minimum cost of £0.015 (1.5p) applies to each chargeable call.

How it works

It's one of those days where the phones are so busy and you just can't get to every call.

Your custom greeting plays to introduce your voicemail. Because it's custom, you can tailor it to manage your customers in the way that only you would.

We then email your message to you, for you to follow up.

Setting up Voicemail Pro

There are two ways you can set up Voicemail Pro, depending on when you want it to kick in.

When a call goes unanswered

As with a traditional voicemail service, Voicemail Pro can pick up any calls that you miss. To get set up all you need to do is select a voicemail greeting and then let us know where you'd like to receive your emails.

You can choose what format we should use when emailing voicemail messages. You can also receive SMS alerts (charged at £0.06 (6p) per text).

Direct to voicemail

Want all your calls to go straight through to voicemail? Use the Call Forwarding page in myTTNC to divert all calls direct to voicemail. The rest of the set up is exactly the same as normal voicemail.

You can see how easy setting up Voicemail Pro is by visiting our Help Centre.

Creating your Voicemail greeting

You can change your Voicemail greeting as often as you like. Here's how:

  • You can make your own recording and upload it to myTTNC.
  • We've got a number of professional voice artists who can create the message for you. For more information and to hear samples of our voice artists go to our Professional Voice Recording page. Prices start from £35.

SMS alerts

You can also have us send you a text to let you know you've got a Voicemail message. Then as soon as you can, you can log into your emails and get your message.

Texts cost £0.06 (6p) per message and you can either have that cost deducted from the call credit on your account, or set up a separate SMS Credit balance (and reduce the cost per text). Find out more about Email and SMS alerts and how else they can help you manage your account.

Voicemail SMS alert