About Our Ring Groups Service
Flexibility on how you route your inbound phone calls can make a big difference to your staff and customers. It will ensure customers speak to who they need and that calls are fairly distributed to your teams. Look at some of our Ring Group features below:
- Multiple ring strategies and orders
- Combine VoIP and PSTN destinations
- Individual destination ring times
- Works with IVR, Time Based Forwarding & Voicemail
The ring strategy
The Ring Groups strategy allows you to control how each destination will be rung:
Hunt Group - Rings one destination at a time
Forward to All - Rings all the destinations at the same time
Memory Hunt - Similar to a standard hunt group but each destination continues to ring as more are rung
When hunting you can also choose in which order the destinations should ring:
Sequential - Each destination will be attempted in the order added when creating your group
Least Answered - The destinations will be ordered by the amount of calls answered, starting with the fewest.
Longest Waiting - The destinations will be ordered by the amount of time since they has answered a call, starting with the greatest time.
Least Talk Time - The destinations will be ordered by the amount of time they have spent on calls, starting with the least time spent.
A Flexible Solution
Forward to all to allow everyone to pick and ensure the customer spends least time waiting as possible
Hunt group and least answered will allow all members to get their fair share of sales leads
Create a group per department with different inbound numbers, or if everyone in one department is busy another can be attempted