The Forward to All Bolt On is a great solution for getting your calls answered more quickly or if you want a fairer way of distributing your calls so it's not always the same person answering the phone.
It's not just a case of having 10 destinations to forward to, it's having them ring at the same time. Hopefully this will cut down on the time your customer has to wait for their call to be answered.
Using myTTNC, our advanced online control panel, to set up Forward to All is really easy, especially if you're familiar with setting up Call Forwarding.
On the Call Forwarding page, simply click the '+' button next to the destination field. This will allow you to add another destination to the queue. Just keep doing this until you have all the required destinations added (up to 10).
It doesn't matter what order you enter the destinations, as they'll all ring at the same time. Then you just need to select the option 'Ring all numbers at once'.
Want to see just how easy it is to set up Forward to All? Have a read through our step-by-step guide
If your team are always working in the same department but maybe not always at the same desk, with this service, regardless of where your team sit, they'll always be by a phone ready to answer.
You've got a team poised and ready to respond to the next sales opportunity, or disaster your customer comes to you with; Forward to All can give your team an incentive to answer the phone as quickly as they can - they get the call, they get the job.
We allow you to have up to 10 destinations.
By default it's 20 seconds, but you can adjust this to whatever you need.
You'll want to check out our Hunt Group Pro service - this allows you to set up a sequence of up to 10 destinations that ring in order, rather than all at once.
Any of the Bolt Ons can be added to a number individually from the website when you go to the checkout.
Alternatively, we've put some of the Call Management services together into Packages. You can apply the services from your Package to any number in your account. So, if you're looking for more and want to see what else you could get, have a look at what we've put together for you.