I've been using TTNC since 2008. Their products are great, working perfectly for my growing business needs. Their c... read moreI've been using TTNC since 2008. Their products are great, working perfectly for my growing business needs. Their customer service is excellent -it's easy to get hold of them, and they always fix any problems quickly. Have recommended them to others, and always had good feedback!
Upgrade from the standard voicemail service with a custom voicemail greeting
Get all voicemail messages sent direct to your email inbox
A bespoke voicemail greeting improves your company's professional image
Your greeting message can be changed at any time to suit changes in your business or even the time of year
Customise your Voicemail service
Every account comes with a standard voicemail to email service that has a generic greeting message, but if you want your own custom greeting message then Voicemail Pro will let you do that.
You can update your custom greeting message whenever you want to by using myTTNC (our online control panel) or by using our Dial-In system.
How does Voicemail Pro work?
It's one of those days where the phones are so busy and you just can't get to every call.
Your custom greeting plays to introduce your voicemail. Because it's custom you can tailor it to manage your customers in the way that only you would.
We then email your message to you for you to follow up. You can even pick up your Voicemail through our Dial In Management.
TTNC makes the process of managing telephone numbers easy and seamless. Their control panel is intuitive, easy to use, and allows for quick and elegant online management of all of my phone numbers. TTNC is the ideal choice for me because of their voice-to-email service, and... (more)
TTNC makes the process of managing telephone numbers easy and seamless. Their control panel is intuitive, easy to use, and allows for quick and elegant online management of all of my phone numbers. TTNC is the ideal choice for me because of their voice-to-email service, and their wide variety of enhanced services, not to mention the ability to select your own phone numbers right from their website! I am able to choose numbers with patterns that are useful and recognizable for me, and friendly to my customers, making them that much more likely to remember me and keep me in the front of their minds when my services are needed.
Moreover, TTNC keeps pace with emerging technology and opportunities. Apart from their excellent control panel, TTNC is pioneering the release of the new "03" numbers, and takes extra care that their customers can match up their 0845 numbers with new, identical, 03 numbers, making that transition seamless as well.
But by far the best thing about TTNC is their HUMAN SUPPORT. Their staff are professional, friendly, and very patient with my beginner status and varied questions, and I have always felt that I have been a valued customer of theirs. Without a doubt, TTNC is my top choice for UK telecommunications services, and I talk about them and recommend them to EVERYONE!
To play the media you will need to either update your browser to a recent version or update your Flash plugin.
Watch the Voicemail Pro setup guide (00:00)
Setting up Voicemail Pro
There are two ways you can set up Voicemail Pro, depending on when you want it to kick in.
When a call goes unanswered
As with a traditional voicemail service, Voicemail Pro can pick up any calls that you miss. To get set up all you need to do is select a voicemail greeting and then let us know where you'd like to receive your emails.
You can choose what format we should use when emailing voicemail messages. You can also receive SMS alerts (charged at 12p per text).
Direct to voicemail
Want all your calls to go straight through to voicemail? Use the Call Forwarding page in myTTNC to divert all calls direct to voicemail. The rest of the set up is exactly the same as normal voicemail.
You can see how easy setting up Voicemail Pro is by visiting our Help Centre.
Creating your Voicemail greeting
You can change your Voicemail greeting as often as you like. Here's how:
You can make your own recording and upload it to myTTNC.
Use our Dial-In recording system. You can access the same system through our Dial In Management if you need to change it in a hurry while you're out and about.
We've got a number of professional voiceover artists who can create the message for you. For more information and to hear samples of our voiceover artists go to our Professional Voice Recording page. Prices start from £35+VAT.
Knowing you've got the message - SMS Alerts
If you wanted you can also have us send you a text to let you know you've got a Voicemail message. Then as soon as you can, you can log into your emails and get your message.
Texts cost 12p per message and you can either have that cost deducted from the call credit on your account, or set up a separate SMS Credit balance (and reduce the cost per text). Find out more about Email and SMS alerts and how else they can help you manage your account.
Frequently Asked Questions
What's the difference between the included Voicemail and Voicemail Pro?
The standard Voicemail service we provide doesn't allow you to record your own custom voicemail greeting - Voicemail Pro does.
This makes you sound more professional and can also be used to help strengthen your brand image.
How do I record my own voicemail greeting?
There are a couple of different ways to record your own voicemail greeting. You can either upload a recording in myTTNC or use our dial in service to record it over the phone.
Can the voicemail messages be sent to more than one email?
We can send any voicemails you receive to up to 10 different email addresses.
Is there a charge to receive voicemail messages?
Voicemail messages are charged based on the duration of the voicemail message (to the second). The charge is worked out using the same rate as forwarding to a UK landline, which will vary depending on your tariff and number type.
Can my calls go to a landline during office hours and then straight to voicemail out of hours?
Any of the Bolt Ons can be added to a number individually from the website when you go to the checkout.
Alternatively, we've put some of the Call Management services together into Packages. You can apply the services from your Package to any number in your account. So, if you're looking for more and want to see what else you could get, have a look at what we've put together for you.