Time Based Forwarding is an automated service which enables you to control where you take your calls based on the time of day, or the day of the week.

You can create 'time plans' that meet the needs of your business and efficiently manage where and when your calls are being answered with the minimum of effort.

  • Automatically adjust your number's setup based on the time of day
  • Create different time plans for different times of the day, days of the week
  • You could answer the calls during your business hours and then forward all calls direct to voicemail out of hours
  • Once you've set Time Based Forwarding up, we take care of the changes so you can spend more time running your business and less time configuring your phones



a month


1 year Save 8%


2 year Save 13%

How does Time Based Forwarding work?

  1. Your business has set opening hours during the week, say 9am to 5.30pm Monday to Friday.
  2. Create a time plan that will forward your calls to your office during the opening hours then automatically switch your calls to reach you on your mobile outside of this.
  3. Alternatively, forward your calls to your mobile during your opening hours, then forward your calls straight to our Voicemail service when you're done for the day.

Setting up Time Based Forwarding

Time Based Forwarding is a very powerful service. But with myTTNC, our advanced online control panel, we've made it simple to set up.

Creating a time plan

The first thing you'll need to do is set up a time plan. You do this by assigning a nickname, selecting the days of the week you want this time plan to take effect on and then by selecting a start and finish time.

Missed Call email alert

Setting up your time plans

With the time plan created, simply click on it and set it up the same as you would a normal number. We include a default time plan called 'At any other time' which works exactly as you'd expect; when no other time plans are in effect.

Missed Call email alert

If you get stuck setting up your time plans, you'll find detailed instructions on the Help Centre.

Time Based Forwarding FAQ's

For more FAQ's please visit our FAQ's page